It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
What you bring to the role:
- Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices.
- Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.
- Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.
- General proficiency with various tools, systems, and procedures required to accomplish the job. \May need to consult with Senior/Specialist staff members on some technical issues.
- A four year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.
Job Description:
- Familiarity with Azure storage solutions, backup and recovery strategies ,S2S VPN , and familiarity with other Azure services.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Implementing security measures: Applying security best practices to Azure Virtual Desktop settings, such as multi-factor authentication, encryption, and network security measures, to defend against unauthorized access and data breaches.
- Monitoring and troubleshooting entails keeping an eye on the Azure Virtual Desktop environment to maintain peak performance and finding and fixing any issues that develop. This may entail analyzing logs, performance analytics, and user input in order to fix issues and improve the user experience.
- Deploying Azure Virtual Desktop: The engineer is in responsible for setting up the Azure Virtual Desktop infrastructure, which includes creating and configuring virtual machines, managing storage resources, and connecting to the network.
- Monitoring resource usage, monitoring costs, and optimizing the Azure infrastructure to ensure optimal resource utilization and cost-effectiveness.
- Assisting partners with technical difficulties connected to Azure and providing documentation, such as user guides and knowledge base articles, to facilitate self-service troubleshooting and user training.
- Should be familiar and certified with AZ 104, AZ 700, AZ 140 or similar associated or professional level certifications.
- Should have experience of at least 2+ years of technical support on similar cloud environments.
- Attain high level of customer satisfaction within the defined SLA’s
- Ensure minimal downtime of the production environment.
- Engage the client closely to drive long running/high priority cases by removing blockers, advocating these cases to vendors, and driving a successful closure to the issues with minimal MTTR.
- Should be available to work on rotational shifts.
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