Ericsson

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About this opportunity

At Mobile Financial Services (MFS), we use technology to enable financial inclusion and make a real difference in society. The Ericsson Wallet Platform (EWP) enables telecom operators and banks to deliver secure mobile financial services. With strong presence in Africa and the Middle East, our platform is designed to bring financial empowerment to underserved populations.

We are now looking for a seasoned regional leader to join us as Regional MFS Head of Delivery, responsible for the overall delivery, operations, sales performance, and financial results for a group of key customers in Africa. The role reports to the Head of MFS Service Delivery and requires a mix of commercial acumen, technical delivery expertise, customer engagement skills, and leadership capabilities.

What you will do

• Lead internal and external governance forums with customers and affiliates through effective dashboards and KPI management.
• Act as a senior escalation point for MFS and Mobile Money executive leadership teams.
• Ensure compliance with governance structures for demand management and managed services.
• Drive continuous improvements by initiating change programs and reinforcing adherence to Ericsson's global processes and tools.
• Own financial forecasting and performance tracking; review and approve OPEX for business development.
• Manage end-to-end delivery, operations, and sales for customers across the MEA region.
• Lead sales, program, and delivery execution, ensuring alignment with customer expectations and commitments.
• Champion delivery efficiency through process automation and Ericsson Wallet Platform capabilities.
• Provide comprehensive reporting on financial, delivery, and organizational performance.
• Build and maintain high-level customer relationships, including C-suite engagement (IT, Engineering, Finance, Marketing, etc.).
• Manage customer communications and represent Ericsson in key events and governance meetings.
• Mentor and support team members; build future leaders through coaching and talent recognition.
• Adapt working practices to regional customs while ensuring compliance with OHS and Ericsson Code of Conduct.
• Demonstrate leadership by promoting ethics, compliance, and inclusive workplace behaviors.

You will bring

• 15–20 years of leadership experience in telecom or ICT industries, preferably in delivery and operations roles.
• Proven experience in C-suite engagement and governance.
• Managed delivery projects and operations of $50M+ in value.
• Experience in multi-country programs across Africa, ideally from a CIO-level position.
• Solid knowledge of MFS business models, IT systems integration, and operational delivery.
• Practical, hands-on leadership in delivery execution and managed operations.
• Strong capability in resource planning, competency development, and team building.
• 10+ years of experience in complex IT, banking, or financial systems service delivery.
• Customer-centric, result-oriented mindset.
• Skilled in managing multicultural, cross-functional teams.
• Ability to remain composed under pressure and navigate ambiguity.
• Strong financial, commercial, and analytical acumen.
• Experience working across different delivery environments—scalable, complex, or evolving.
• Deep understanding of Ericsson’s business processes, delivery models, and financial operations is a strong plus.
• Excellent skills in negotiation, influence, and stakeholder management.
• Strong program management skills and knowledge of Occupational Health & Safety (OHS) best practices.

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Ghana (GH) || Accra

Req ID: 768388