JOB SUMMARY:
Increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. Creates loyalty to Caesars Entertainment among valued gaming customers by building lasting relationships and effectively utilizing marketing techniques. Responsible for ensuring that casino guests enjoy a favorable gaming and leisure experience, authorizing complimentary in accordance with guidelines and acting on behalf of premium, casino guests to secure reservations, tickets, transportation and other items casino guests may require.
KEY JOB FUNCTIONS:
Responsible for; disseminating information from a variety of sources to the host staff, conferring with the host staff regarding problem resolutions and credit decisions and authorizing airfare reimbursement in amounts above casino host limits; additional responsibilities include: telemarketing, filling slot special events, providing casino floor coverage, ensuring casino guests are serviced properly and enjoy their experience, and securing reservations for tickets, transportation and other items guest may require; will be active in prospecting for new casino business; will be proficient in analyzing and evaluating slot and table games play; will be proficient in casino credit evaluation and administration; will have strong slot database or strong slot following; interact with casino operations personnel to identify and establish relationships with previously unsolicited customers and affiliate these customers to Caesars Entertainment; provide personalized service to casino guests by arranging future trips and needs while in-house; make prudent complimentary and credit decisions in accordance with guidelines; settle customer billing and credit disputes; participate in Casino Marketing special events; authorize casino credit up to $50,000 and authorize airfare reimbursement up to $5,000; act as ambassadors of the property; apply effective telemarketing skills; assist the collection department as required; assist casino host staff with customer problem resolutions.
They’re responsible for growing and servicing the Chicago market. Their objective is to provide service & drive trips from all hosted customers from those regional properties when they visit LV. Their incentive structure is based on growing the entire pie of hosted LV import play from said property/market. They would be a part of the regional team and the LV team. These hosts would routinely travel to their regional properties for key VIP events to meet with the regional host teams, property leadership and most importantly the players to build relationships. The regional property’s players and hosts would know this is their assigned rep in Vegas to take care of them. This host would be incented to improve communication with the regional property’s host team to market & sell LV events.
EDUCATION and/or EXPERIENCE:
College degree in Marketing, Hotel or Business preferred
Must have a minimum of 2 years Casino Host, Slot Host or VIP Services experience in a major gaming operation, preferably in Las Vegas.
QUALIFICATIONS:
WORK ENVIRONMENT:
Must be able to continuously maneuver around office.
Must be able to move quickly around property.
Must be able to bend, crouch, kneel, twist and work at a desk.
Responds to visual and aural cues.
Must be able to work independently and proven to be self-motivated.
Must be able to speak, read, write and understand English.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to respond calmly and make rational decisions when handling guest’s needs.
Must be able to tolerate areas containing second hand smoke.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
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