High Point University

The Package and Delivery Coordinator coordinates and oversees various operational activities of the campus mail centers including, but not limited to, sending, receiving and distributing mail/packages for faculty and students. This position also supports the Manager directly as go-to person for all needs, including daily administration, calendar management, website, petty cash, inventory, answering phone calls, composing letters and emails. Other responsibilities include training and managing Student Workers.

QUALIFICATIONS:

Education

• High school diploma or GED required; bachelor’s degree preferred

Experience and Training

• Minimum 2 years’ experience in office management, business, or related field required
• 2 years management experience preferred

Knowledge, Skills, Ability:

• Strong organizational skills
• Knowledge of administrative and clerical procedures, including ability to manage files and records.
• Proficiency in Microsoft Office Suite, especially Word and Excel
• Ability to provide extraordinary customer service by assessing customer needs, meeting quality standards, and evaluating customer satisfaction
• Skilled in operation of equipment driven by computer hardware/software
• Excellent interpersonal skills to relate directly and effectively with the public

ESSENTIAL FUNCTIONS:

• Coordinates the operation of the campus mail centers to include scheduling, training and managing student workers
• Coordinates receipt and delivery of incoming mail and shipment of outgoing mail for all Departments and University Students.
• Operates postage/meter machines
• Updates Datatel System to maintain accurate student records for mail forwarding processes
• Orders office supplies and files requisitions
• Performs Clerk services and other Mail Center duties/responsibilities as needed
• Facilitates Mail Center operations when manager is unavailable
• Maintains a positive work atmosphere by acting and communicating effectively with students, students’ parents, faculty, co-workers and managers
• Other duties as assigned

ACCOUNTABILITY:

• Contributes to the University’s success by ensuring that all correspondence, payments and remittances reach the intended recipient on time.
• Oversees wellbeing of Students and Parents. (medication and perishables from mail centers)

For more information about this position, please contact Christopher Coleman, Manager of University Mail Center at ccolema1@highpoint.edu.