AXA Assistance USA

Operations associate is working as a part of Operations team investigating and making independent decisions on claims related to unemployment, disability, loss of life and other incidents. Claims associate interacts with the customers by phone, email and other correspondence and the job requires abilities to understand customers overall situation relevant to policy and claim perspective. The claims associate interacts also with the clients and third parties in policy and claims related questions. The work is target driven, where quality and quantity as measured regularly. The position requires fluent knowledge in Norwegian and English. Danish or Swedish is a plus.

What you’ll be doing:

Dimensions of the role

• Ability to learn and master wide knowledge of Insurance related information (like Term’s and Condition’s and processes) and ability to action accordingly.
• Capabilities for excellent customer service by telephone, e-mail and other correspondence and supporting the improvement of the customer journey when required
• Independent evaluation and decisions on claims according to the delegated authority
• Participate in and suggest improvement in processes and claim related work.
• Take joint responsibility of the team workload and SLA´s.
• Cooperation skills with team members, auditors, supervisor, managers and other colleagues in various tasks
• Cooperation skills to interact with Clients and other third parties in policy and claim related questions
• Follow agreed processes, participate in and support process improvements
• Provide support for other operational areas or other functions when required.
• Additional reasonable duties may be required from time to time.

Key Responsibilities

• Deliver an excellent customer service experience to incoming calls & correspondence from customer and clients and follow up on all issues that cannot be resolved immediately.
• Evaluate and and making independent decisions on claims based on information provided and seek extra information if necessary.
• Process claims and other tasks with excellent quality and in timely manner
• Achievement of business & development goals
• Ensure compliance with all relevant regulations

What you’ll bring:

Technical/ Functional Knowledge, Skills and Abilities

• Basic MS office competence (Outlook, word & excel)
• Confident & friendly telephone manners
• Fluent in Norwegian and business proficiency in English
• High standards of accuracy
• Good communications skills with colleagues.

Education, Professional Qualifications and Experience

• Customer service experience
• Experience or education in insurance, finance related, health industry or social sector
• CM system experience

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive in addition to your base salary:

• Epassi sports, culture and lunch benefit
• Comprehensive occupational healthcare at Terveystalo
• 24/7 Employee assistance program & wellbeing resources
• Insurance benefits for travel and leisure
• LinkedIn Learning
• Opportunity to work in a multicultural environment
• Hybrid working model

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV and cover letter. Send your application by 1st of July. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)