Job Title: Lab Support Customer Service Associate

INTERESTED CANDIDATES CAN SEND UPDATED RESUMES TO MAMCDONOUGH @ACTALENTSERVICES.COM OR TEXT MARISA AT 330. 397. 1302 TO SET UP A PHONE INTERVIEW

Job Description

This role is vital to supporting the mission of the Quality Assurance Center of Dublin, OH, by ensuring that products are safe and meet regulatory requirements and quality expectations. The Associate Customer Service enhances the laboratory and Customer Service & Marketing Department by providing efficient customer support services and facilitating the resolution of deviation issues. The role involves preparing paperwork for sample shipping, monitoring results from external laboratories, maintaining shelf-life programs, and handling deviated samples with great care.

Responsibilities

• Communicate effectively by presenting ideas, actively listening, and collaborating across functional boundaries with customers and coworkers.
• Conduct timely and accurate reviews of sample analysis information requests.
• Create external sample analysis request forms and shipping paperwork promptly.
• Monitor pending results for external laboratory analyses to ensure quick turnaround for customers.
• Resolve deviations between laboratory and customers.
• Research and timely resolve customer inquiries through email and phone calls.
• Send and resolve micro laboratory deviations between the customer and the microbiology laboratory.
• Resolve customer submission issues through SAP, Web, and Manual communication.
• Ensure proper handling of shelf-life pulls, storage, disposal, and sample submissions.
• Support resolution of Customer Service emails and phone calls.
• Lead small improvement projects or participate in large departmental or cross-functional process improvements.
• Initiate corrective actions for quality or customer issues and update SOPs when appropriate.
• Train other employees on analytical functions, demonstrating proficiency in the tasks.
• Maintain functional knowledge of Laboratory Information Management System (LIMS) and update SOPs, forms, and training records as necessary.

Essential Skills

• Sample preparation
• Laboratory skills
• Proficiency in Microsoft Word
• Chemistry and microbiology knowledge
• Data entry skills
• Biology knowledge
• Microsoft Office competence
• Above average communication skills
• Competence in software literacy, including LIMS

Additional Skills & Qualifications

• Undergraduate degree with coursework in Sciences
• Some exposure to food processing or Quality Assurance
• Experience working in or with an analytical laboratory is preferred

Work Environment

The work environment involves spending 50% of time at a desk and 50% in the lab, pulling and retrieving samples. Work hours are Monday to Friday, from 10:00 AM to 6:30 PM.

Pay and Benefits

The pay range for this position is $23.27 - $23.27/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dublin,OH.

Application Deadline

This position is anticipated to close on Jun 30, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.