Atlanta Public Schools

Position Type:

DISTRICT LEADERSHIP/ASSISTANT DIRECTOR

Date Posted:

6/16/2025

Location:

IT: Information Technology Division

POSITION SUMMARY

The Assistant Director of Interactive Technology & Help Desk Services is a strategic leadership role responsible for the operational management and future-forward development of the district’s interactive technology infrastructure, help desk operations, AV event services, and device break/fix operations. This position provides visionary leadership to ensure responsive, user-centered technology support across all schools and administrative sites, while aligning daily service delivery with the district’s instructional and operational goals.

This role oversees a team of Field Analysts and Technicians support personnel, event technicians, and field staff, and plays a pivotal part in technology planning, asset lifecycle management, service quality, and stakeholder satisfaction. The Assistant Director ensures enterprise support models are scalable, efficient, and equitable, and that all users—from school leaders to instructional staff—receive timely and innovative support experiences.

MINIMUM REQUIREMENTS

• EDUCATION
  • Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field is required.
  • A Master’s degree in a relevant discipline is preferred.
• CERTIFICATION:
  • Relevant certifications (e.g., ITIL, CompTIA, Microsoft, or Cisco certifications) are a plus.
• WORK EXPERIENCE:
  • Minimum of 5 years of progressive experience in IT support, help desk management, or interactive technology services.
  • At least 3 years in a leadership or supervisory role overseeing technical support teams or technology service operations.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of AV systems (audio mixers, microphones, projection systems, streaming setups).
• In-depth understanding of interactive display technologies (e.g., Promethean, SMART Boards, digital signage systems)
• Familiarity with help desk operations, IT service management (ITSM), and ticketing systems (e.g., ServiceNow, Incident IQ), Knowledge of lifecycle asset management, inventory control systems, and vendor contract oversight.
• Understanding of procurement procedures, warranty service models, and equipment deployment.
• Familiarity with how AV and interactive technologies support teaching and learning in classrooms
• Awareness of digital equity, accessibility, and instructional technology trends in K-12.
• Proficient in managing multiple projects, deadlines, and stakeholder needs simultaneously
• Skilled in AV installations, rollouts of interactive display technologies, and district-level IT initiatives

ESSENTIAL DUTIES

• Lead all Field Technicians, Field Analysts and help desk operations, ensuring prompt, data-informed response to service requests, incidents, and escalations.
• Supervise and develop support teams across school sites and central offices, fostering a culture of high-performance and continuous improvement.
• Establish and track service-level agreements (SLAs), KPIs, and benchmarks to ensure service excellence and staff accountability.
• Provide strategic oversight of knowledge base development, user training resources, and help desk documentation practices.
• Oversee the deployment, configuration, and management of all interactive display technologies, including smart panels, digital signage, and network-connected instructional tools.
• Serve as the districts subject matter expert (SME) for emerging classroom presentation technologies and advise leadership on upgrades and innovations.
• Ensure proactive maintenance of district AV infrastructure and identify opportunities for future enhancements in collaboration, accessibility, and broadcast capacity.
• Implement preventative maintenance schedules and lead root cause analysis of device failure patterns.
• Track repair inventory, coordinate with vendors, and ensure warranty compliance and escalation pathways are executed effectively.
• Guide procurement, deployment schedules, and project coordination aligned with district instructional and operational timelines
• Understands FERPA, SOPPA, and other relevant privacy/security guidelines
• Performs other duties as assigned by an appropriate administrator or their representative

PHYSICAL ABILITIES AND WORKING CONDITIONS

The physical abilities, working conditions and other conditions of employment listed in this document are representative of, but are not intended to provide an exhaustive list of the requirements for positions in this classification. In the event of an emergency or situation requiring guidance from Federal, State, or local or school district authorities, the requirements of this position may change temporarily or for the school year to best serve the needs of our students.

Vision: Ability to read small print and view a computer screen for prolonged periods.

Hearing: Ability to tolerate exposure to noisy conditions

Speech: Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone or computer.

Upper Body Mobility: Ability to use hands to grasp and manipulate small objects; manipulate fingers, twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head.

Strength: Ability to lift, push, pull and/or carry objects which weigh as much as 15 or more pounds on a frequent basis.

Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors.

Mental Requirements: Ability to read, write, understand, interpret and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records. Understand how to manage stress

Additional Work Conditions & Physical Abilities: Will require travel to multiple sites.

The Atlanta Public School System does not discriminate on the basis of race, color, religion, sex,citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status in any of its employment practices, educational programs, services or activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

This job description is intended to accurately reflect the duties, responsibilities and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Management and administration reserves the right to modify, add, or remove duties and assign other duties as necessary.

COMPENSATION:

Salary Grade: IT5

Salary Range: APS Compensation Scale

Work Year: ANNUAL (252 days)

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