State of Maine

Maine Revenue Services

Operations Processing

Business Manager I - Anticipated Vacancy

Opening Date: June 16, 2025

Closing Date: July 1, 2025

Job Class Code: 0041

Grade: 21

Salary: $47,070.00 – $66,456.00/Annually

Position Number: 016303902

Join the team at Maine Revenue Services where we provide excellent service to the taxpayers of Maine.

Job Description

This position Provides professional services work of a managerial nature in the coordination, implementation, and oversight of the Mail Processing and Resolution (MPR) Unit of the Maine Revenue Service’s (MRS) Operations Processing Center (OPC); covering a broad scope of diverse functions to meet operational needs. Responsibilities require using independent judgment, initiative, and discretion in directing and managing a group of State employees and seasonal temporary staffing contractors on varied and complex administrative matters in a fast-paced, highly productive work environment. Required abilities include maintaining a knowledge of tax forms, laws, and procedures; MRS rules and regulations; and state, agency, and departmental policies and procedures. Necessary skills consist of effective oral and written communication, exceptional internal and external customer service, detailed planning and organizing, adaptability, accuracy, and attention to detail.

REPRESENTATIVE TASKS:

• Oversees, directs, and manages the operations of the MPR Unit of the OPC. Evaluate processes, policies and procedures, systems, and work instructions, and recommend improvements in order to enhance operational efficiency and ensure that State of Maine revenues and data are protected, accurately processed, and properly reported.
• Develops for the MPR and presents to the OPC Manager, weekly action plans, to establish, direct, and oversee priorities for MPR and coordinate with other OPC units to ensure productivity is achieved, backlogs are minimal, and MRS’ Service Level Agreements (SLA) are met. This may require making ad-hoc operational decisions regarding day-to-day work activities.
• Ensures weekly team huddles are held to communicate with staff the week’s action plan and shares any required information with staff by posting of daily bulletins. Holds additional team huddles and updates bulletins as needed.
• Ensures quality internal and external customer service is provided concerning MRS mail processing, document scanning and data capture processes, systems exceptions, research, and resolution.
• Compiles production statistics for MPR and managerial reports for use in the planning and organizing of workflow and organizational issues that directly affect MPR’s work functions.
• As a member of the OPC leadership team, uses independent judgment, in conjunction with established escalation procedures, in determining when/how to report issues and incidents, proactively keeping management teams informed as required.
• Serves as OPC’s liaison to Central Print, State Postal and USPS to coordinate MRS mail printing and processing, provide/receive updates to policy and procedure, and ensure quality customer service is provided to the divisions.
• Prepares employee performance expectations, conducts timely intermediate and annual performance evaluations, and provides counsel as necessary
• Develops a process to identify and measure minimum standards of expectations for MPR and meet with staff to share/explain expectations, policies, and procedures as necessary.
• Monitors, evaluates, trains, and otherwise adjusts staff expectations to achieve section goals; develops an annual training plan for the MPR; and ensures all procedural documentation is up-to-date.
• Makes employment decisions based on the principles of equal employment opportunities and affirmative action in accordance with State and Federal AA/EEO requirements.

MINIMUM QUALIFICATIONS

Education, training, and/or experience in Business/Public Administration, Accounting, Economics, or another related field demonstrating competency in coordinating business operations, reviewing and maintaining records, and acting in a leadership capacity.

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.

For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.