Telus International

Location :- Noida Sector 135

Walk in Date - 21st June 2025

Walk-in Time - 10.00 AM - 4 PM IST

Walk-in Venue - TELUS DIGITAL, Tower-6, UG Floor, Conduent Business Services, Infospace, Sector 135, Noida, Uttar Pradesh, 201304

Role & Responsibilities:

• Works with customers to identify service-related needs and offers the most appropriate

solutions while providing world-class customer service.

• Diagnoses and resolves basic network and modem functionality issues, including

landline troubleshooting.

• Walks customers through common phone hardware and software configurations to

maximize service functionality.

• Provide solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service

has been restored.

• Schedules a technician dispatch for on-site service calls when necessary.
• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile

• Excellent communication skills
• Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
• Should be comfortable working in 24*7 Working Environment
• Graduation Mandatory
• Rotational shifts & Rotational week offs

Perks and Benefits

• Medicare Facilities.
• Salary 3.2 LPA - 3.65 LPA
• Both side cab facilities.
• Relocation Bonus- INR 7000/- (one time)
• One week accommodation

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.