Job Title: Area Support Manager Wage/Hour Status: Exempt

Reports to: Director of Technology Support Pay Grade: T6

Dept. /School: Information Technology Days: 227

Primary Purpose: The Area Support Manager is responsible for coordinating and supporting the work of district computer technicians, ensuring timely and effective resolution of technology-related issues across campuses. This role manages the district’s inventory system for student and staff devices and oversees the repair and maintenance of personal computing equipment and peripherals. A key focus of this position is to deliver exceptional customer service by fostering clear communication, promoting a responsive support culture, and ensuring a high standard of technical assistance to all district users. Additionally, the Area Support Manager provides ongoing training and mentorship to computer technicians to enhance their technical skills, service delivery, and alignment with district support standards.

Qualifications:

Education/Certification:

• High School Diploma
• College Degree or IT certification (such as CompTIA A+, CompTIA Network+, Google IT Support Professional Certificate, etc.)

Special Knowledge Skills:

• Knowledge of computer systems, software, and networks including, but not limited to Microsoft operating systems, software, and networks
• Knowledge of software types, software installation and troubleshooting
• Knowledge of computer peripherals, including printer installation and troubleshooting
• Experience leading and managing large groups of technicians locally and remotely
• Excellent project management skills and strong ability to prioritize
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Firm grasp of IT infrastructure and operations best practices

Experience:

• 2 years of experience in computer support or related field, but not required
• Management or Supervisory experience preferred, not required

Major Responsibilities and Duties:

• Supervision of Computer Technicians (11 Total)
• Project Management
• Documentation – work completed, knowledge base, training materials, etc.
• Building/maintaining team atmosphere and collaboration
• Promote a positive work environment that will result in cooperation and maximum effectiveness on the part of technology personnel
• Foster a culture of accountability so that all technology staff know what they need to achieve in order to be considered successful
• Assist with the overall recruitment, training, supervision and evaluation of department personnel
• Develop staff training to ensure exemplary operations
• Customer service and support
• Identify and provide solutions and/or escalate issues as required based on staff input
• Research persistent problems and communicate resolutions to ECISD personnel, including Support Services staff as necessary
• Assisting teachers, administrators, and students in their use of technology when needed
• Generating performance reports for client users and internal technicians
• Manage the primary technology inventory system for district (TipWeb)
  • Manage inventory Technicians
  • Provide support for client-side device management
  • Training client-side media specialists
  • Create, Survey, Evaluate, and Improve systems that aim to improve the overall experience of the inventory system
  • Auditing internal and client-side technology inventory
• Performs all other tasks and duties as assigned

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Must maintain emotional composure under pressure and in high-stress situations. Requires frequent travel across the district and occasionally statewide. May involve extended or irregular work hours, including evenings and weekends, as needed to support operational demands.