London Stock Exchange Group

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role Profile

We are looking for a Site Reliability Engineering Manager to supplement and strengthen the Production Management leadership team of ForexClear. We are looking for a hands-on technical leader for ForexClear Production Support - with a strong focus on resilience, incident triage, and driving a continuous engineering improvement culture.

Key Responsibilities

• Incident Triage:
• Lead real-time triage & RCA efforts during UK hours, coordinating stakeholders BusRisk, I&C, L2/L3, DBRE, and vendor teams
• Toil Elimination:
• Drive weekly Toil Reviews, embed automation opportunities, sponsor SRE backlog for ForexClear.
• Chaos Engineering:
• Own resilience testing agenda in collaboration with Infra and solution, lead simulated failures in non-production.
• Observability:
• Define meaningful metrics, own the build-out of service dashboards and alert quality improvements.
• Team Growth:
• Mentor GG08/09/10 engineers, own the APAC-London handoff quality, enforce best practice handovers.

PERSON SPECIFICATION

Education:

• Degree educated or equivalent work experience

Required skills and experience

• 12+ years in Production Support / SRE roles with at least 3 years in a leadership capacity.
• Deep technical expertise in Oracle database - troubleshooting, scalability, performance tuning and optimization.
• Demonstrated experience implementing SRE frameworks – including SLOs, SLIs, incident management, and chaos engineering.
• Experience leading teams supporting systems deployed across mixed infrastructure (Cloud and On-Premise, AWS preferred)
• Strong track record of delivering automation at scale, reducing toil, and eliminating manual operational tasks.
• Excellent communication and stakeholder management skills, particularly under pressure.
• Expertise in automation (Python, Shell, PowerShell etc.)
• Experience working with both Windows and Unix operating systems
• Strong background in Regulatory Reporting platforms.
• Experience managing toil, defining and reducing it via automation.
• Strong understanding of change management, risk posture, and production readiness.
• Very strong understanding of and experience in Incident Management and Problem Management process
• Proven track record of understanding and working within very complex infrastructure landscape
• Experience in implementation of Chaos Engineering principles and activities
• Great working knowledge of Disaster Recovery processes and best practices in the industry with strong focus on High Availability, Critical systems

Person Specification

• Proven experience managing SRE or Production Support teams in a mission-critical financial services environment
• Experience managing teams located across multiple locations and time zones.
• Excellent analytical skills, Attention to detail and problem-solving abilities.
• Strong technical background in the core technologies with multiple years of experience.
• Ability to communicate clearly and concisely to IT and business teams and to senior management
• Ability to break down complex technical issues into easy to digest format
• Strong knowledge of Regulatory Reporting, especially in capital markets or post-trade domains.
• Familiarity with financial products and terminology.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.