The Exchange

Career Area

Logistics

Job Description

Available between the hours of 1000-1800

As a member of the e-Commerce team, you are responsible for collecting items on customer orders with accuracy and speed. You are responsible for the customer experience when customers receive their items, whether it’s shipped to their home or picked up in store.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as an e-Commerce Team Member at the Exchange?

• Deliver extraordinary customer experience by engaging customers and prioritizing customer needs over tasks
• Pick items for customer orders
• Properly prepare and pack customer orders for shipment using the correct materials in a timely manner
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

Additional Qualifications/Requirements:

• Previous warehouse/e-Commerce experience preferred
• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills

Number of Positions Remaining

1

Vacancy Number

H-005473-2025

Additional Qualifications/Requirements

• Works on hard surfaces in areas that require standing, stooping, bending and working in tiring and uncomfortable positions.
• May be required to work at a rapid pace for long periods of time.
• Frequently lifts and carries objects weighing up to 50 pounds and occasionally up to 70 pounds.

Job Title

Materials Handler (Ecommerce)

Employment Category

Regular Part Time

Job Grade

4

Job Tier

1

Job Qualifications

Completion of high school or the equivalent. Creditable job-related experience may be substituted for the education requirement on a 9-months for 9-months basis. Six months of progressively responsible general experience.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Supervisor

No

Facility Name

Tinker Main Store - BX

Salary Minimum

$19.38

Salary Maximum

$22.61

Exchange Location

United States - Oklahoma - Tinker AFB

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Read Full Description