Prepares for day’s arrivals, accountable for knowing, acting on and obtaining new preferences
Stays informed of when VIP/Special Attention and first time guests are arriving and greets and escorts these guest to their rooms
Bids farewell upon guest departure
Interacts with guests in the lobby and is visible at the front desk, lobby or Guest Recognition 90% of the time
Co-ordinates amenity deliveries on the day of arrival with relevant departments for each listed guest, based on their personal guest preferences
Attends outlet or guest-related departmental briefings on a monthly basis
Supports the Guest Recognition Manager
Pro- actively approaches in–house guests and develops customer relations to deliver guest satisfaction and obtain feedback on hotel services and facilities; thereafter communicates to the colleagues concerned
Invites VIP and guest for photo taking
Handles in-house guest information inquiries as required
Handles possible guest complains
Responsible for maintaining the Legendary Quality Experience – LQE
Has good knowledge of F/B-Room Service amenities
Has good knowledge of Housekeeping room check task
Be responsible for fax machines and children’s toy inventory
Perform any other duties as required by the Department Head from time to time