Amazon

DESCRIPTION

• Responsible for developing the strategic vision for supply chain tools support programs while partnering with technology partners on new releases, system enhancements and training.
• Work with various cross functional global teams to define program support and standard work around tools usage.
• People leader (leading a team of six to eight non-exempt employees) and will operate with customer centric approach in issue resolution and root cause elimination of barriers addressed via SIM triage.
• Analytical in their approach to problem solving as well as reporting to Sr. leaders on ticket volumes and trends.
• Drive global adoption, expansion and improvement of all existing systems and tools currently being utilized and supported, partnering closely with Site Procurement/Operations, GPCS execution, GCP and Program teams.

Key job responsibilities

• Drive global adoption, expansion and improvement of all existing systems and tools currently being utilized and supported, partnering closely with Site Procurement/Operations, GPCS execution, GCP and Program teams
• Leading a team of six to eight non-exempt employee
• Support issue resolution and root cause analysis addressed via SIM triage
• Work with remote partners across site procurement/operations to understand current processes for the support of non-inventory goods and services
• Help to develop and document a strategy to ensure continuity of supply of goods and services within the network
• Report on Key Performance Indicators (KPI’s) to show performance and proactively identify risk in the supply of key non-inventory supplies
• Work with the Senior Program Manager to lead projects from initial development to implementation that will streamline processes to drive operational improvements
• Create quality analysis on a day-to-day basis
• Track the progress of onboarding new customer groups
• Create buy-in for the vision with key internal partners

About the team

GPCS - Coupa, Idle Assets and Supplier Connect Programs team currently provides support for training module/user guide, new site onboarding, setup, permissions, escalations(bugs related to integration, count/suite/planning interface issues), feature enhancement intake/updates, office hours, rubric standardization and one-on-one assistance.

Additionally, the position will work on overall program management and strategy specific to expansion, efficiency delivery and developing a global operating model.

BASIC QUALIFICATIONS

• 3+ years of team management experience
• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
• Bachelor's degree
• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
• Experience drafting narratives tying/untying anecdotes with data, writing white papers, OP inputs and project milestone tracking/updates

PREFERRED QUALIFICATIONS

• Experience implementing repeatable processes and driving automation or standardization
• Experience in data mining, data management, reporting, and SQL queries

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.