Amazon

DESCRIPTION

Central Operations is a key strategic initiative with a vision to transform the way Global Specialty Fulfillment executes last mile delivery and fulfillment worldwide. Central Operations is a 24/7 operation that develops and executes scalable solutions to run the increasingly complex and growing delivery network. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and ability to thrive in ambiguity to create world class customer experiences.

As an Area Manager at Central Operations, you will lead a team of Leads and associates to drive shift performance for Global Specialty Fulfillment Businesses. Central Operations supports specialty businesses including Ultra-Fast Fresh, Whole Foods Market, AMXL, and Locker+. You will be responsible for driving process execution and efficiency through data-driven decisions and analytical problem-solving. Additional duties include coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and establishing leadership bench strength within the organization.

Key job responsibilities

• Responsible for tactical execution of operations for multiple Global Specialty Fulfillment businesses and network centralization efforts.
• Lead and supervise a team of Leads and up to 20 hourly associates. Develop managers for career progression.
• Create and nurture recognition and communication programs to establish a great work culture.
• Deep dive intra-day trends and proactively develop action plans, systems, and mechanisms that address operational issues in coordination with Central and Field Operations teams.
• Takes proactive steps to ensure that best practices are scalable and can be applied worldwide throughout the Global Specialty Fulfillment network.

BASIC QUALIFICATIONS

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Excellent customer service, communication, and interpersonal skills

PREFERRED QUALIFICATIONS

• Bachelor's degree in supply chain management, operations, engineering, analytics or related field
• 1+ years of performance metrics, process improvement or lean techniques experience
• 1+ years of experience in a call center or customer service role

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.