DPS - IT - Project Manager III, Client Success - 1560 (00050525)
: TEXAS DEPARTMENT OF PUBLIC SAFETY
: Texas-Austin
:
AUSTIN HQ (MAIN)
5805 N LAMAR BLVD PO BOX 4087 AUSTIN TX 78773
Austin 78752
: Management
: Regular
: Full-time Standard Hours Per Week: 40.00
State Job Code: 1560
Salary Admin Plan: B
Grade: 24
: 7,156.00 - 7,156.00 (Monthly)
: 1
: Exempt
: Jun 16, 2025, 7:42:58 PM
: Jul 1, 2025, 4:59:00 AM
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
GENERAL DESCRIPTION: Perform complex (journey-level) project management work. Coordinates the planning and initiation of complex, diverse projects, Serves as technology liaison responsible for customer experience, strategic technology planning, and delivery for agency divisions. Communicates regularly with agency division leaders and stakeholders to establish technology roadmaps, document business technology challenges, and provide regular updates to IT. This position will be responsible for communicating complex business problems and working with ITD and customers to deliver viable technology solutions. May plan, assign, and/or supervise the work of others. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
The following Military Occupational Specialty codes are generally applicable to this position.
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf.
Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
ESSENTIAL DUTIES / RESPONSIBILITIES:
1. Act as liaison between the agency divisions and IT to develop, prioritize and validate technology roadmaps, lead technology strategy and planning sessions for division(s), and manage projects utilizing appropriate project management methodologies, conducting risk assessments, tracking and reporting.
2. Document, evaluate and oversee new technology related requests from the business area for alignment with IT strategic and technical plans. Identify strategic opportunities for enterprise level technology efforts and communicate with division leadership; contribute to enterprise roadmap planning and prioritization.
3. Conduct process evaluations, gap analyses, and improved process / target state development to achieve efficient, effective, and quality operations and services, including identifying opportunities to automate tasks, create self-service, and leverage existing data sources.
4. Monitor project activities to ensure deliverables are acceptable, meet contractual requirements, and are completed on time and within budget. Ensure effective decision making and resource allocation among projects.
5. Perform research to provide the business area with possible alternatives and/or considerations regarding technology purchases, taking into consideration ITD capabilities, security requirements, and agency policy and procedures.
6. Assist Division(s) with documenting the business need for technical solutions through requirements gathering and solution demonstrations; working with IT Enterprise Architecture team for IT strategy and constraints, Procurement and Contract Services providing input and support for varying technology procurement activities, and Cyber for appropriate security reviews and approvals.
7. Communicate business requirements to technical staff charged with implementing, modifying, and enhancing products and services and coordinates technology proof of concepts.
8. Prepare and/or oversee the preparation of written documents and archives including project management plans, agency project documents and DIR Application Framework documents, subsidiary plans, Work Breakdown Structures (WBS), scope statements and agreements, business/systems analyses and proposals, standards, policies, procedures, and customer documentation for end-users or system support staff, databases, progress reports, budget reports, and lessons learned. Confers with management and provides leadership to project teams.
9. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
10. Perform related duties as assigned.
GENERAL QUALIFICATIONS and REQUIREMENTS:
Education – Graduation from a standard high school or equivalent is required. Graduation from an accredited four-year college or university is required with a major in Project Management, Technology/Management Information System, Business Management, or related field is preferred.
Experience – Minimum of two (2) years’ experience leading large complex projects, developing complex business requirements or business analysis, or implementing/managing technology or law enforcement programs or products is required. Candidate may possess project management knowledge and experience from across a broad base of industries and focus areas. Experience working with multiple areas applying customer experience strategies, organizational change management, performance management, or resource management in an Information Technology (IT) environment is preferred.
Substitution Note: Additional work experience of the type described, or other related education may be substituted for on another on a year-for-year basis.
Licensure and/or Certification – Must possess a valid driver license from state of residence.
Regulatory Knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.
Supervisory/Managerial Skills - Knowledge of management and supervisory methods and principles, and of developing performance and productivity standards. Ability to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Knowledge of the development, preparation, fiscal management, and control required to administer a program budget. Ability to interview, supervise, schedule, and evaluate work of others; and to provide effective coaching and leadership. Demonstrated skill in using logic and reasoning to identify strengths and weaknesses of solutions, conclusions, and/or approaches to problems.
Technology (computers/hardware/software/operating systems) – Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and able to learn new software/systems as applicable to the position.
Leadership Skills – Strong leadership skills with the ability to direct and motivate others and maintain a persuasive and credible presentation style at all levels of the organization. Must exemplify the Department’s core mission – to Protect and Serve Texas and the values of integrity, teamwork, accountability and excellence.
Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
Interpersonal Skills – Must exercise excellent interpersonal skills – position continually requires demonstrated poise, tact, diplomacy, and an ability to establish and maintain effective working/professional relationships with internal and external customers.
Presentation/Communication Skills – May Design and deliver product overview presentations for new enterprise technology solutions to agency leadership. Ability to effectively communicate with members of the legislative and judicial branches of government, as well as the general public. Must be able to produce clear, concise, and professional documents, reports, and presentations.
Organizational and Prioritization Skills – Must be organized, flexible, and able to prioritize in a multi-demand and constantly changing environment. Demonstrated ability to meet multiple and sometimes conflicting deadlines without sacrificing accuracy or timeliness; ability to work independently; and to understand and effectively apply complex oral and written instructions and procedures.
Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
Travel and/or Schedule – Availability for after-hours, weekend, holidays, overnight and emergencies is (or may be) required.
PHYSICAL and/or ENVIRONMENTAL DEMANDS:
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/
Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing.
A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.
A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.
Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.
DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.
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