Compass Group plc

Salary: 29.00-33.95

Other Forms of Compensation:

Pay Grade: 7

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Events & Catering Coordinator for Bon Appétit Management Company is responsible for

assisting with the execution of all events and catering functions. This position will also assist the

Sr. Events & Catering Manager/Events & Catering Manager in supervising the sales and event

order communications, scheduling and training of service staff, planning, delivery, set up, clean up,

and proper invoicing for all daily events.

POSITION OBJECTIVES:

In the performance of their respective tasks and duties all Lead Coordinators are expected to

complete the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and

coordinating work efforts with other employees and organizations.

Daily Operations

 Work collaboratively with all Events & Catering team members across campus.

 Ensure that all daily client requests are processed and fulfilled to client and Bon Appétit

expectations.

 Ensure that all Events & Catering standards are met and executed.

 Assist the Events & Catering Manager in scheduling hourly personnel appropriately based

upon business needs and events, if/when needed.

 Assist with vendor relationships by working with external vendors, and processing vendor

invoices in a timely manner.

 Assist with management and maintenance of Events & Catering equipment, décor, supplies

and storage spaces.

 Partner with Culinary staff on as needed basis

 Consistent and efficient completion of all paperwork- including schedules, changes,

business fluctuations while maintaining a professional, calm and composed demeanor.

 Accommodate last minute client orders and add-ons efficiently and courteously

 Assist in the daily operations of the department.

 Consistent and efficient correspondence, coordination and execution of events while maintaining a professional, calm and composed demeanor.

Major Duties

Culinary Program

• As needed, works with culinary team to make ensure that all catering menu items meet Bon

Appetit's Sustainability Commitments.

• As needed, works with culinary team to ensure that portion sizes are standardized and

maintained for all functions.

• As needed ensures that all catering orders and event sheets are distributed and updated

clearly for all staff.

• As needed, participates in Events & Catering functions and reviews set up, food display,

taste, temperature and ease of use to determine better practices to implement. Works with

staff on set up and food display to make sure that all events meet pre-established Great

Expectations Catering standards.

Customer Service

• Be the Events & Catering experts to go above and beyond client expectations.
• Represents company in a courteous, efficient, and friendly manner in all customer and

employee interactions

• Interact with customers and resolves customer complaints in a friendly and service-oriented

manner

• Approaches all situations with a can-do attitude and presents solutions not problems.
• Reviews and Responds to all customer comments within 24 hours of submission
• Relays relevant comments from customers directly to Events & Catering team

Minor Duties

Special Events

• Assist Sr. Events & Catering Manager/ Events & Catering Manager with planning and

execution of VIP/Offsite events.

• Assist Sr. Events & Catering Manager/Events & Catering Manager with planning and

execution of all specialty events.

• Work collaboratively within Events & Catering team to execute specialty events and

requests per clients needs, budget and unit guidelines.

• Maintains special event marketing collateral and photographs.

Marketing and Sales

• Maintains Client base while generating new client contacts and facilitating a client referral

program

• Assists with Events & Catering Open House and promotional events
• Assists with tracking Events & Catering revenue and forecasts to budget, producing

monthly reports and variance explanations.

• Develops and implements programs on campus to solicit new business, tracks participation

generated from new marketing.

FOOD AND SAFETY RESPONSIBILITIES:

• As needed, assist with ensuring proper presentation, portion control, and maintenance of

proper serving temperatures – follows HACCP standards, and temperature records

• As needed, assist with orderliness of all equipment, supplies and utensils within work area
• Comply with all health and safety regulations
• As needed, handles food items appropriately during preparation
• Adheres to all Fact training Modules and HACCP procedures
• Attends safety meetings and participates in safety inspections
• Ensures that all injuries and accidents are reported on a timely and accurate basis

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

• Excellent organizational and communication skills required.
• Ability to read and comprehend elaborate instructions, event requests, correspondence, and

memos written in English with attention to details and grammar.

• Ability to write professional correspondence through email.
• Highly proficient in Microsoft Suite, PPT/Word/Excel/Outlook/Teams. Experience with

Tripleseat, Allseated, Social Tables or Ungerboeck a plus.

• Ability to work at times with minimal supervision, and accomplish tasks without direct

instruction, and problem solve for the best solutions

• Ability to work flexible work schedules/shifts based on business demands. This will

include working after hours and/or weekends if and when needed.

• Guest focused, with a helpful, positive and 'can-do' attitude.
• Be an excellent team player while also showing the drive and enthusiasm to work on their

own initiative.

• Self-motivated and work with a sense of urgency, whilst demonstrating excellent attention

to detail.

• General hospitality knowledge with at least two years events and catering experience.

Additional experience including event planning, DMC, off-premise catering, or experience

in a high-volume corporate environment will be advantageous in this role.

• Ability to see the big picture and help department scale and grow with integrity.
• Ability to interact with diverse and high-volume customer base in a friendly and efficient

manner.

• Ability to operate Web based ordering system, process customer requests, changes to

orders, updates and client profiles.

• Possess the ability to meet Bon Appétit unit specific uniform standards for this position.
• Utilize all Personal Protective Equipment’s per Bon Appétit guidelines.

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Req ID: 1419306

Bon Appetit

BRYAN GONI

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