Evernorth

The job profile for this position is Account Management (Non-IC) Advisor, which is a Band 4 Senior Contributor Career Track Role.

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SUMMARY:

The Account Executive (Centene Med D and Exchange) manages the overall contract and relationship with existing complex clients and their consultants. This position is the owner of the strategic renewal plan, development of long-term account strategy and leads the growth & retention of current clients. The Account Executive is responsible for leading the identification of business solutions that meet client needs and incorporating such into strategic business reviews using their in depth knowledge and specialized expertise. They are also responsible for client retention, customer satisfaction and achieving corporate strategic goals relative to their book of business. The Account Executive serves as the client expert and a resource for others within the organization. They share best practices to contribute to development of others and provide forward-thinking leadership designed to move the business forward and lead projects/corporate initiatives.

ESSENTIAL FUNCTIONS:

Sales Ability/Selling:

• Uses influence & persuasion to gain the support & commitment of others. Advocates and uses relationship building to obtain support.
• Convinces others to take action.
• Negotiates skillfully in tough situations.
• Responds effectively to positions/reactions of others.
• Efficiently & effectively sells solutions.
• Uses structured training to educate and influence clients, customers, & consultants.

Maximizes Results:

• Systematically manages accounts to maximize results.
• Consistently meets or exceeds sales targets through personally controlling the critical aspects of the sales and delivery processes.
• Leads & coordinates overall team effort.
• Driven to win customers’ attention and treats their business as an honor, never letting them feel taken for granted.
• Produces by increasing profitable sales to existing accounts.
• Concentrates on finding avenues to generate increased sales from established accounts.
• Uses broad knowledge of multiple business areas and the marketplace to advance the organization's goals.
• Knows how the business works and how organization makes money.
• Keeps up with current and possible future policies, practices, innovations, and trends in the organization, with the competition, and in the marketplace.
• Conducts/Uses financial analysis to generate, evaluate, and act on strategic options and opportunities.
• Has clinical knowledge and can apply understanding in interactions with clients.

Customer Focus:

• Builds strong customer relationships & delivers customer-centric solutions.
• Gains insight into customer needs and helps ensure a better member experience.
• Identifies opportunities to benefit the customer.
• Builds/Delivers solutions that meet the customer's expectations. Builds and maintains effective customer relationships.
• Balances short- & long-term relationship needs to effectively execute renewal strategy & organic growth.
• Gains the confidence & trust of others through honesty, integrity, authenticity, & reliability.

Communicates Effectively:

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Is effective in a variety of communication settings.
• Attentively listens to others and adjusts message as needed.
• Adjusts to fit the audience and the message.
• Provides timely and accurate information to others.
• Promotes customer relations by soliciting feedback both internally and externally.
• Proactively anticipates communication needs in order to remove ambiguity.

Manages Complexity:

• Makes sense of complex, high quantity, & sometimes contradictory information to effectively solve problems.
• Asks the right questions to accurately analyze situations.
• Acquires data from multiple sources and collaboratively works cross functionally when solving problems and creating solutions.
• Uncovers root cause of issue.
• Evaluates risks/benefits of different solution options.
• Anticipates & balances the needs of multiple stakeholders, recognizing & addressing different communication styles.
• Secures & deploys resources effectively & efficiently.

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:

• Bachelor’s degree in related field preferred.
• 6+ years of relevant experience.
• Experience working within PBM with exposure to and knowledge of the regulated markets space.
• Strong PC skills including Microsoft Word, Excel, and PowerPoint.
• Strong working knowledge of financials.
• Strong project management skills.
• Superior verbal and written communication and presentation skills.
• Ability to negotiate, lead others, organize, analyze and interpret information.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 94,700 - 157,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.