CommerceHub

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

In IT, our passion for technology drives us to bridge the gap between innovation and people. Our mission is to enhance the experience of everyone who interacts with technology. We are committed to fostering a culture of kindness and collaboration by building each other up. We support one another with empathy, both personally and professionally. Every team member is empowered to share their ideas and leverage their skills and experiences to strengthen our team.

As a Systems Administrator, you are highly visible within the organization and provide primary technical assistance to employees across the globe. Alongside other IT team members you work to continuously improve technology, the overall employee experience, and internal processes. You operate independently with minimal supervision, are self-directed and can adapt to the responsibility that comes with the freedom to learn and act outside the traditional silos of responsibility of typical IT teams. You demonstrate a highly ethical responsibility; with a deep understanding of your results and the impact you have on those you collaborate with. You are dedicated to continuously learning new technologies and advancing your skills.

Responsibilities

• Deliver excellent service for end users through enthusiastic and knowledgeable technical support to employees via internal ticketing platforms, direct messaging and video/voice communications
• Resolving tickets submitted by employees, provisioning new hardware, maintaining and updating endpoint management platforms, completing individual and team projects within assigned deadlines
• Configure, maintain, and troubleshoot end user computing resources, including operating systems (Windows and MacOS), software, hardware, and related accessories
• Proactively ensuring that equipment is stocked and ordered on time while acting as a helpful resource to the business
• Prioritize and handle multiple tasks at once, balancing individual and team-based project work with end-user support needs.
• Ensure technical solutions are documented accurately, and follow corporate IT and Information Security standards, policies, and best practices in alignment with corporate values
• Participate in on-call rotation, acting as primary escalation point for critical issues, responding to system alerts and issues from employees - occasionally requiring after-hours work
• Continuously identify systemic issues and help to improve the efficiency and security of corporate technology
• Operate within end-user and Identity management systems such as Active Directory, Okta, Entra ID, JAMF, Tanium, and InTune

Qualifications

Minimum Qualifications

• 2+ years of experience providing technical support to users
• Experience with administering Windows and MacOS operating systems
• Excellent interpersonal skills, a strong sense of empathy and an overall interest in technology
• Strong written and verbal communication skills, including ability to explain complex technical concepts to people at all levels
• General experience working with collaboration and VoIP services such as Zoom, Slack, or Microsoft Teams
• Experience with endpoint management systems such as Tanium, InTune, JAMF and endpoint security solutions like Crowdstrike, Carbon Black, etc
• Availability to work remotely and at a physical office location as needed for support of employees and the business

Preferred Qualifications

• Degree in Computer Science, Information Technology or in a related field (or a comparable accumulation of professional experience)
• Knowledge of Active Directory, Azure AD, Microsoft 365 applications (Exchange, SharePoint, Teams, OneDrive, etc.), and/or Google Workspace (Gmail, Drive)
• Knowledge of IDP and multi-factor authentication systems such as Okta, Microsoft EntraID, Duo, Microsoft Authenticator, etc.
• Knowledge or experience working with Apple, Lenovo or Dell end-user hardware
• Knowledge of PowerShell or similar automation-centric scripting languages

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits

• Medical, Dental and Psychology benefits
• Life insurance and disability benefits
• Competitive time off package with 25 Days of PTO, 13 Company-Paid Holidays, 2 Wellness days and 1 Paid Volunteer Day
• Voucher program for Transportation, Meals & Childcare
• Work from the Madrid co-working space, if desired
• Remote Working Stipend: €40/month automatically applied in payroll
• Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career.
• Charitable contribution match per team member

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.