Arconic

• Job Identification 112933
• Job Category Marketing and Sales
• Posting Date 06/16/2025, 06:24 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Day
• Locations 4879 State Street, Bettendorf, IA, 52722, US

Job Description

Arconic is currently seeking a Customer Service and Sales Representative to join our Rolled Products North America business unit at our Davenport Works facility.

At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth provided by a constantly changing environment, working alongside employees who value the people they work with just as much as the work they do.

Responsibilities

Position Description:

Under the supervision of the Customer Sales & Service Supervisor or Manager, this Customer Sales & Service Representative (CSSR) is accountable to provide direct customer service to their assigned customers to facilitate the overall business objectives.

Primary Responsibilities:

• The key role of the CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers.
• They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace.
• This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.

Major Activities/Key Challenges:

• Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant.
• Establish and/or enhance positive customer relationships.
• Work closely with Supply Chain Management at the plant to ensure material is available to the end customer.
• Translate customer requirements and specifications prior to order entry.
• Prepare written quotations to quote pricing.
• Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers.
• Work closely with support staff providing guidance regarding the customer order cycle process.

Essential Knowledge/Skills/Abilities:

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Negotiation — Bringing others together and trying to reconcile differences.
• Service Orientation — Actively looking for ways to help people.
• Written and Verbal Expression — The ability to communicate information and ideas verbally and in writing so others will understand.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Integrity — Job requires being honest and ethical.
• Stress Tolerance — Job requires dealing calmly and effectively with high stress situations in a fast-paced environment.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management — Managing one's own time and the time of others effectively.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.

Qualifications

You have:

• High School Diploma
• Minimum 5 years of experience in sales/customer service, supply chain, accounting, or information systems.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Exceptional Candidates also have:

• Associate's or Bachelor's degree
• Prior manufacturing customer service experience
• 3 years of progressive responsibility experience in a sales and customer service position

About Us

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.

At Arconic, we:

Act With Integrity.

We lead with respect, honesty, transparency and accountability.

Safeguard our Future.

We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together.

We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty.

We build customer partnerships through best-in-class products and service.

Drive Operational Excellence.

We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value.

We achieve success by generating and growing value for our stakeholders.

This position is subject to Export Control Law

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements.

Equal Employment Opportunity Statement

Arconic is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

About the Team

ABOUT Davenport Works

Davenport Works is the country’s largest aluminum rolling mill, it was opened in 1948 and currently employs more than 2,000 people and ships product worldwide. It is in Riverdale in the Quad Cities (Davenport and Bettendorf in southeastern Iowa, and Rock Island and Moline in northwestern Illinois). The Quad Cities is 3 hours south-west of Chicago, 4 hours north of St. Louis, and less than 3 hours from Des Moines. The Quad Cities is home to St. Ambrose University among 8 educational institutes. Major outdoor summer music festivals include the Bix Beiderbecke Memorial Jazz Festival, Mississippi Valley Blues Festival, and River Roots Live.

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