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Description
Are you a customer service superstar in search of a job that has a consistent schedule and great benefits? Scentsy is hiring Customer Service Representatives to support our independent sales consultants & customers!
What’s in it for you? We provide medical, dental, and retirement benefits (401k matching!), free on-site gym, and a discount for all the food in our cafeteria (our favorite benefit!)
Let’s get these details out of the way…
- This position is worked in-office, not remote
- Shifts: Temporary Full-Time: a variety of shifts are available: 6am-2:30pm, 10am-6:30pm, 11am-7:30pm, 12:30-9:00pm
- Training Schedule: For the first 4 weeks on the job, your schedule will be 8:00 a.m. – 4:30 p.m.
- Pay: $15.50/hour
- Start date: Monday, July 21, 2025 (assignment is expected to last through December)
- English/Spanish bilingual preferred!
What does a Customer Service Representative do every day? (Check out the video for an inside look with a real team member!)
You will be answering questions and solving problems for our independent sales consultants and/or customers by:
- Answering 35-45 phone calls per shift
- Responding simultaneously to multiple chat messages; around 40-50 per shift
- Replying to email inquiries
- Providing GREAT customer service!
What should I be able to do to be awesome at this job?
- Work with technology
- Be comfortable using multiple software platforms at one time
- Solve problems and know when to ask for help (if you can’t solve the problem!)
- Be positive and upbeat both over the phone and through written communication
- Not take things personally; sometimes people get upset, but just know that they aren’t upset at you! This is just part of customer service.
Sounds great, what’s next?
- Submit your application
- Complete a grammar/ written assessment (don’t worry, it isn’t that scary!)
- If you pass the assessment, we’ll reach out to schedule an interview on Monday, July 7, 2025
- If selected to move forward, your anticipated start date would be July 21, 2025
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