Zensar Technologies

Job Description

An Application Support Specialist will be responsible to provide technical assistance and support for MS Access VBA/PEGA RPA Solutions in the night shift. Candidate will be expected to live by our cult of the custom; philosophy and will be held accountable for increasing the overall satisfaction of our customer base through assisting in the creation and implementation of customer centric processes and workflow, performing to prescribed metrics goals and contributing to an environment of accountability, growth and positive employee morale.

Job Specification

• Candidate will be responsible for daily Prod. Support issues raised during night shift for smooth running of already established MS Access VBA/PEGA RPA processes within defined TAT(s).
• Candidate must have strong problem-solving skills, a customer-focused approach, and the ability to work effectively in a team as this role is crucial in ensuring our clients have a smooth experience with our applications.
• Good understanding of Sql / MS Access queries.
• Ensure to analyze and perform RCA to reduce recurring issues and provide solution for permanent fix.
• Conduct and participate in Code and design Reviews, support and maintain existing code/application.
• Candidate should be able to gather requirement from business teams to development & implementation by adhering to required quality standards.
• Collaborate with cross-commit teams for implementation of deliverables in all environments.
• Prioritize and manage work requests for changes and enhancements based on business requirements.
• Maintain knowledge of evolving industry trends, practices, techniques and standards in technology and financial service domains.
• Ensure required documentation for projects and/or enhancements are created and updated.
• Own implementation of application monitoring and alerting capabilities
• Good to have knowledge of Python, JIRA, PEGA PRPC/PEGA Workflow

Person and technical Specification

• Previous experience of business processes is preferable, to aid a quick understanding of new processes the require evaluation.
• Minimum of a Bachelor's degree and 1+ years experience with at least 6 months of relevant work experience.
• Demonstrated Technical/functional knowledge of MS Access VBA/PEGA RPA.
• Require having good oral and written skills with the ability to coney the correct message to stakeholders.
• Good requirements gathering skills, to capture business processes using both existing process documentation and process walkthroughs with the staff performing the process.
• Enthusiasm, attention to detail and a demonstrated capability for problem solving and creating and enhancing business processes.

Job Info

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• Noida, Uttar Pradesh, India
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