Accor

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

The Movenpick Hotel Kigali, Rwanda is recruiting an Executive Assistant to join its team.

Job Purpose:

To provide high-level administrative support to the General Manager while coordinating and overseeing quality-related initiatives, ensuring compliance with brand standards and driving guest satisfaction excellence.

Key Responsibilities:

1. Executive Assistance :

• Manage the General Manager’s calendar, appointments, and travel arrangements.
• Organize meetings, prepare agendas, take minutes, and follow up on action points.
• Handle correspondence and confidential documents with utmost discretion.

2. Quality Coordination:

• Monitor key quality performance indicators (LQA, TrustYou, internal audits, etc.).
• Support the development, implementation, and tracking of departmental quality action plans.
• Coordinate and facilitate quality meetings with departmental leaders.
• Serve as the link between operational teams and management on quality projects.

3. Communication & Reporting:

• Compile and prepare quality reports for senior leadership and corporate stakeholders.
• Draft internal documents and quality-related communications (procedures, newsletters, etc.).
• Conduct research and benchmarking on hospitality best practices in service and guest experience.

Qualifications

• Degree in Hospitality Management, Business Administration, (Bachelor’s level or higher).
• Previous experience in a similar position in a luxury hospitality environment.
• Strong organizational, interpersonal, and written communication skills.
• High level of discretion, initiative, and analytical thinking.
• Fluent in English both spoken and written.
• Proficient in Microsoft Office.

Additional Information

Your team and working environment:

• At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!