Job Summary
We are seeking a seasoned professional to manage and enhance the operations of the Saviynt platform. The ideal candidate will bring strong technical expertise leadership capabilities and a proactive approach to platform stability process improvement and stakeholder engagement.
Responsibilities
Key Responsibilities
Platform Monitoring & Maintenance
Oversee the health and performance of the Saviynt Platform including Saviynt Connect Portal and Connectors.
Monitor JML (Joiner-Mover-Leaver) processes aggregation tasks and access requests.
Hands on with SOD workflows tasks rules forms custom object access reviews and updates of JML configurations access requests and certification workflows.
Guide the team to implement best practices for Access Management & RBAC.
Play a key role in identifying areas for implementing Automations.
Enhancements & Troubleshooting
Implement minor enhancements and workflow changes as needed.
Coordinate with the Saviynt product team for resolution of critical issues.
Documentation & Compliance
Maintain up-to-date SOPs runbooks and procedural documentation.
Ensure timely patching of the Saviynt platform and its components.
Support DR (Disaster Recovery) testing.
Integration & Performance Management
Manage and resolve integration issues with systems such as Active Directory and ServiceNow and any custom integrations.
Periodically tune performance parameters to ensure optimal system efficiency.
Operational Oversight
Share service health status report to customer on daily basis validate logs and verify backups.
Provide Weekly/monthly reports on incidents changes service requests and problem tickets. Attend Weekly/monthly review calls tracking actions and work towards closure.
Process & Stakeholder Engagement
Identify process gaps and propose remediation aligned with product and security standards.
Present changes in CAB meetings participate in major incident bridges and engage with customers for requirement gathering and escalation handling.
Additional Skills
Strong understanding of ITIL processes.
Working knowledge of NetIQ IDM is a plus.
Proficiency in Microsoft Office Suite for documentation and presentations.
Excellent communication skills to liaise effectively between internal teams and customers.
Basic knowledge on scripting using PowerShell AD & Exchange commands.
Knowledge on Active Directory Entra AD Entra AD connect for synchronization
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Read Full Description