Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: ServiceNow Architect
Position: Associate Consultant
Experience: 10+ Years
Category: Software Development/ Engineering
Main location: Hyderabad
Position ID: J0625-0281
Employment Type: Full Time
Job Description :
Seeking an experienced Senior ServiceNow Architect to lead critical platform initiatives, with a strong focus on Service Mapping and CMDB optimization. The role involves driving roadmap planning, platform integrations, and citizen development programs, while ensuring scalable and efficient use of the ServiceNow platform across the enterprise.
Key Responsibilities
Design and deliver scalable ServiceNow solutions aligned to business objectives
Lead Service Mapping efforts and drive CMDB health improvement initiatives
Define the ServiceNow platform roadmap and promote platform maturity
Integrate ServiceNow with enterprise systems, particularly Azure DevOps (ADO)
Establish frameworks for Citizen Development and low-code/no-code governance
Guide teams in implementing Automated Test Framework (ATF) for consistent testing
Work closely with stakeholders to align architectural decisions with business priorities
Take ownership of technically complex challenges and drive successful outcomes
Required Skills & Experience
8+ years of experience with ServiceNow, with at least 3 years in an architect or lead role
Strong hands-on experience in ITOM – especially Service Mapping and Discovery
In-depth understanding of CMDB design, structure, and maintenance best practices
Practical knowledge of ITSM, integrations, and platform governance
Proficiency in using ATF for automated testing and upgrade readiness
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) – multiple preferred; CIS – Service Mapping would be a great value add
Soft Skills
Excellent communication and stakeholder management
Strategic thinker with a hands-on approach to problem-solving
Ability to independently run proof of concepts (POCs) for new use cases or features
Comfortable working in fast-paced, cross-functional environments
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Read Full Description