Exela Technologies

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

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Customer Service Rep Expectations

Daily tasks include, but are not limited to:

• Scan in/out packages and deliver packages internally to clients.
• Package and process Shipping both Domestic and Int’l.
• Maintain Coffee inventory on site and maintain supplies in Breakrooms on designated floors.
• Ability to cross train in other areas such as Incoming and Outgoing mail.
• Serve as back up to our driver that does the Outside run. So having experience driving a Van and small

box truck.

• Help resolve customer concerns/issues
• Handle time-sensitive material
• Perform duties and special requests as assigned by the manager.
• Maintain accuracy of required reports, logs, and measurements
• Ensure adherence to business guidelines, safety & security procedures

Required Qualifications:

• Maintain Chain of Custody when delivering packages.
• Ability to resolve customer concerns/issues
• Ability to communicate both verbally and in writing with customers and company personnel
• High school diploma or equivalent (GED) required
• Ability to effectively work individually or in a team environment
• Excellent Attendance.
• Strong organizational and administrative skills required
• Computer proficiency in email environments, MS Word/Excel
• Lift up to 50 lbs and maintain a safe work environment.
• Ability to adhere to company’s policies and procedures

Preferred Qualification:

• Prior Mail or previous Shipping/Receiving experience.

“ Good people Skills

“ Requires limited supervision and is self-motivated.

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.