About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Old-world elegance along the Caspian Sea. Straddling the Middle East, Europe and Asia, the enigmatic capital of Azerbaijan sits on the coast of the opal-blue waters of the Caspian Sea, with the Caucasus Mountains to the west. Our beaux-arts–style Hotel is perched along the waterfront in the heart of central Baku, with the medieval walls of the Inner City just steps away and a trio of flame-shaped, modern skyscrapers flickering nearby. It’s a contrast that perfectly sums up our evolving city: ancient, modern and a little daring, all at once. Join us for breakfast on the terrace at Zafferano, followed by a relaxing treatment in our sun-lit penthouse Spa, then come discover Baku with us.
About the role:
The Front Desk Supervisor is a pivotal role within a hotel, responsible for overseeing the efficient operation of the front desk and ensuring exceptional guest service. Key responsibilities include supervising front desk staff, managing guest check-in and check-out procedures, resolving guest issues, and maintaining accurate records. The Front Desk Supervisor plays a leadership role by providing guidance and support to front desk staff, conducting training sessions, and enforcing hotel policies and procedures. Strong communication, leadership, and problem-solving skills are essential, along with a thorough understanding of hotel operations and guest service standards. The Front Desk Supervisor plays a crucial part in creating a positive guest experience and contributing to the overall success of the hotel.
What you will do:
1. Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. (20%)
2. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. (20%)
3. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. (20%)
4. Maintains a balanced bank assigned by the hotel. Reconciles all transactions at the close of each shift. (10%)
5. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. (5%)
6. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
7. Works harmoniously and professionally with co-workers and supervisors. (10%)
8. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. (5%)
What you bring:
Oversee the front desk staff, including receptionists and night auditors, by assigning tasks, providing guidance, and monitoring performance.
Ensure efficient and accurate check-in and check-out processes, addressing any guest concerns or special requests promptly.
Coordinate room assignments, ensuring optimal occupancy levels and accommodating guest preferences whenever possible.
Provide exceptional customer service by resolving guest inquiries, complaints, and issues in a timely and professional manner.
Conduct training sessions for front desk staff on hotel procedures, customer service standards, and use of hotel management software.
Conduct constant role plays and refreshing training, give constant corrective feedback.
Demonstrate strong leadership skills by motivating and empowering front desk staff to achieve high levels of performance and guest satisfaction.
Pay close attention to detail to ensure accuracy in guest reservations, room assignments, and financial transactions.
Collaborate effectively with other departments and colleagues to achieve common goals and deliver seamless guest experiences.
Remain flexible and adaptable in a dynamic hotel environment, adjusting to changing priorities, guest needs, and business demands.
Demonstrate awareness and respect for diverse cultural backgrounds and customs when interacting with guests from different regions and countries.
What we offer:
Schedule & Hours:
Work authorization is only for Azerbaijani citizens.
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