Summary
The Dispatch Supervisor is responsible for overseeing and optimizing all aspects of the dispatching operations. The Dispatch Supervisor will be tasked with managing staff hours, training, and cross-training employees, ensuring the efficient coordination of drivers, trucks, and containers to maximize productivity and provide exceptional service to customers.
Job Description
- Oversee and optimize capacity utilization by efficiently managing assets, equipment, and drivers.
- Monitor and enhance productivity by setting and surpassing Company-established goals through effective routing strategies.
- Assign loads to drivers based on designated routes and driver locations.
- Prepare, update, and distribute the daily route schedule, making adjustments as necessary for optimal efficiency.
- Maintain sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions, and driver locations.
- Ensure route completion through thorough driver check-in procedures.
- Foster positive interactions with customers, addressing their needs and concerns courteously and professionally.
- Identify and report driver performance issues or concerns to appropriate management for resolution.
- Uphold all required safety policies and procedures, ensuring a secure working environment for all staff.
- Provide direction and guidance to employees, facilitating training and cross-training initiatives to enhance their skills and versatility.
- Manage staff hours effectively, ensuring proper coverage.
- Perform other job-related duties as assigned by the Operations Manager.
Required Qualifications:
- High School Diploma or G.E.D
- 3 – 5 years’ experience in a dispatching role.
- Previous supervisor experience
- Bilingual (English / Spanish)
- Advanced knowledge of Microsoft Office programs (Excel, Word, PowerPoint, etc.)
- Strong organizational and communication skills.
- Exceptional customer conflict resolution abilities.
- Ability to perform physical requirements of the position with or without reasonable accommodations.
Schedule: Mon - Fri 4AM - 2:30PM + Alternating Saturdays
Salary: $68,640.00 - $75,067.00 DOE
Benefits:
- Competitive wages
- Comprehensive benefit package Medical, Dental, Vision
- 401K
- Life Insurance
- Paid Vacation and Sick Time
- Career plan
- Recognition programs
- Professional development learning
- An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
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