Fairfield Inn & Suites Key West

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

This Key West Fairfield Inn & Suites by Marriott hotel offers a large outdoor pool with poolside cabanas, a daily hot breakfast, and free WiFi. Guests will be 5 minutes' drive from historic Old Town Key West and 2 mi from Duval Street. A flat-screen cable TV, microwave, and small refrigerator are featured in all rooms. Fairfield Inn and Suites by Marriott Key West rooms are decorated in vibrant colors and include coffee-making facilities. Select rooms have private balconies. Guests can relax on the large sun terrace beside the pool or use cardio equipment and free-weights in the fitness center. A concierge service as well as on-site scooter and bicycle hire are offered as well. The morning grab-and-go breakfast may include hot coffee, scrambled eggs, Belgian waffles, and assorted cereal. The poolside tiki bar offers frozen drinks, cocktails, and light snacks. Smathers Beach is within 2 mi from the property. Guests will also be 2 mi from Key West Airport and Fort Zachary Taylor State Park.

Application deadline for Colorado positions: