Summary
See below for important information regarding this job.
Additional vacancies may be filled from this announcement.
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Duties
- Serves as primary network administrator for various classified and unclassified Local Area Networks.
- Provides technical advice and training for application and equipment implementation.
- Diagnoses system failures to isolate the source of the problem.
- Serves as the senior IT Specialist for a DCMA hub site.
- Resolves end-user problems on a variety of IT systems, including telecommunications, cryptographic equipment, computer hardware, and software applications.
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Requirements
Conditions of Employment
- Must be a U.S. citizen
- Security Requirements: Special Sensitive requiring incumbent to obtain a Top Secret, Sensitive Compartmented Information (SCI) security access.
- Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
- Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
Qualifications
To qualify for an IT Specialist (Network/Customer Support), your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in, or related to, this position. To qualify for the NH-03 level, specialized experience must be at the NH-02 or GS-11 grade level or equivalent under other pay systems in the Federal service, military or private sector. Creditable specialized experience includes:
- Providing user assistance in diagnosing a broad range of operating system, software, and network-related issues;
- Installing and updating network, software, and hardware components; and
- Advising management on security protocols to maintain system compliance and prevent unauthorized access.
AND
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
Additional information
- This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf
- Tour of Duty: 1st Shift
- FLSA: Exempt
- Bargaining Unit: No
- If selected for an interview, you may be required to provide your last three performance appraisals to the panel.
- Selectee may be required to serve a trial/probationary period.
- Financial Disclosure Required
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- Benefits
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- A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
- Review our benefits
- Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The assessments for this job will measure the following Competencies:
- IT Customer Support (CUSTSPT)
- Network Management
- Operating Systems
- Reading Comprehension
Please follow all instructions carefully. Errors or omissions may affect your eligibility and/or score.
Once the application process is complete, a manual review of your resume and supporting documentation will occur to determine if you are eligible and among the best qualified as determined by the predetermined cutoff score. Your score is based on your responses to the assessment questionnaire.
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How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/12750035.
The complete application package must be submitted by 11:59 PM (EST) on 06/23/2025 to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
- It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the https://www.usajobs.gov/Help/working-in-government/.
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Agency contact information
DHRSSTAFFING DCMA HQ
Phone
614-692-2048
Email
DHRSSTAFFING.DCMA.HQ@DLA.MIL
Address
DEFENSE CONTRACT MGT - SPECIAL PROGRAMS
3901 A Ave
Bldg 10500
Fort Gregg-Adams, VA 23801
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility and qualifications for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:https://www.usajobs.gov/Help/how-to/application/status/
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