We’re partnering with a growing organization to find an experienced and proactive Manager of IT Services and Security. This role is ideal for a hands-on leader who can balance operational excellence in IT support with a strategic approach to cybersecurity and compliance. This is a dual-focused leadership role overseeing both the IT Service Desk and the organization’s IT Security posture. You’ll be responsible for ensuring a high level of end-user support, managing incident resolution, and leading the implementation of modern security practices. This is an opportunity to shape the way an organization protects its systems and supports its teams.
Key Responsibilities:
- Manage day-to-day operations of the IT Service Desk, ensuring timely support and a customer-first approach.
- Establish KPIs and performance metrics for team productivity and ticket resolution.
- Lead service request and escalation workflows through ITSM tools.
- Onboard, mentor, and develop support staff while enhancing service processes and knowledge bases.
- Oversee onboarding/offboarding processes and user access management.
- Design, implement, and continuously improve cybersecurity policies and procedures.
- Lead efforts in endpoint protection, vulnerability management, firewall administration, and patching strategies.
- Oversee security incident response, root cause analysis, and remediation planning.
- Conduct regular risk assessments and compliance audits aligned with frameworks like NIST, ISO, or HIPAA.
- Partner with other departments to ensure secure architecture and role-based access controls.
- Develop and deliver security training and awareness programs for staff.
Candidate Profile:
- Bachelor’s degree in IT, Computer Science, Cybersecurity, or a related field (certifications such as CISSP, CISM, or ITIL are a plus).
- 5–10 years of progressive IT experience with 2+ years in a leadership or management capacity.
- Demonstrated experience managing a Service Desk or IT support team.
- Strong grasp of cybersecurity principles, enterprise risk, and compliance standards.
- Solid understanding of client/server environments, network architecture, and endpoint management.
- Familiarity with AI tools and their impact on IT operations is a plus.
- Strong communication, leadership, and project management abilities.
- A collaborative leader who leads by example and fosters a culture of accountability.
- A security-first mindset with the ability to manage priorities across service and protection.
- Technically savvy and operationally strategic—someone who thrives in dynamic environments.
- Proactive, organized, and customer-focused with a passion for continuous improvement.
Compensation: $115,000 - $125,000
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
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