UC Davis

Job Summary

Under the direction of the Associate Director of Student Support and in consultation with other campus units including Student Health and Counseling Services (SHCS), the Administrative Case Manager coordinates services and campus response to UC Davis students experiencing varying degrees of emotional distress related to mental health issues, meeting basic needs, financial issues, academic difficulties, interpersonal concerns, etc. The Administrative Case Manager works as part of a team responsible for ensuring the coherent and effective integration and deployment of services. Serves as a point of contact to provide information, advice, and assistance to stakeholders who are dealing with distressed students. Charts action plan for assessing and managing individual needs of distressed students as well as those of other stakeholders affected by the situation. Assists students in accessing on and off campus resources and support services, including mental health services, meeting basic needs, financial resources, academic assistance, etc. Provides trainings for members of the campus community related to distressed students and students of concern. Identifies and implements strategies to increase services, support, and advocacy for all student populations and ensures the delivery of antiracist, culturally responsive, and equity-centered services to meet the needs of student populations. Each position will have a unique area of coordination/focus but will support the team and cases broadly so employee may be asked to support other areas of coordination as back up. The areas of coordination/focus include the following: College of Agriculture and Environmental Sciences, College of Letters and Science, Community Services, Disability Support, Diverse Student Community Support, Graduate Studies, and Respondent Services.

Apply By Date

June 26, 2025 at 11:59pm

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor’s Degree in Human Development, Psychology, Social Work, Sociology or other related field or at least five years of experience in case management
• Experience working in a higher education or public institution providing advice, guidance, and/or support
• Demonstrated knowledge of young adult mental health and basic needs issues
• Knowledge of general needs of college students, developmental stages, and risk factors for college student population inclusive of undergraduate, graduate and professional students
• Demonstrated communication skills to listen, speak and write effectively about sensitive subjects, including interviewing skills to elicit and synthesize information, and to effectively confront difficult situations and individuals
• Critical thinking and applied problem-solving skills to address complex, sensitive, and multifaceted situations
• Demonstrated commitment to diversity, equity, inclusion and cultural humility. Understanding of social justice, the dynamics of power and privilege and social identities (e.g. sex, gender, gender identity, gender expression, sexual orientation, race, class, ethnicity, disability, religion, socioeconomic background, immigration status, size, and other identities). Demonstrated skills in furthering equity and combating systemic oppression
• Understanding of how life experience may be relevant to crisis situations

Preferred Qualifications

• Advanced degree in Counseling, Higher Education and Student Affairs, Psychology, Social Work, or other related field, or equivalent combination of education and experience
• Experience working with individuals in distress and responding to crisis and high-risk situations related to individuals and/or experience working with a behavioral intervention team (BIT)
• Knowledge and experience using Advocate or other electronic case management systems
• Broad knowledge of social justice concepts, practices, and experience in articulating the intersections of identities
• Cultural competency to advocate on behalf of historically underrepresented and underserved communities

Key Responsibilities

• 75% - Case Management
• 20% - Program Assessment, Development and Outreach
• 5% - Other Administrative Duties

Department Overview

The Office of Student Support and Judicial Affairs supports the university's educational mission and serves the approximately 40,000-student campus by upholding standards of conduct and by assisting students in need. OSSJA carries out its roles by administering a fair and effective disciplinary system, holding students accountable for conduct standards, upholding student rights, directing student grievances to the appropriate department/individual, and providing non-clinical case management of students who have experienced a disruption to their academic experience and are in crisis or distress. This includes, but is not limited to, direct assistance to students, faculty, and staff, and the coordination and delivery of services for the campus' response to students of concern. OSSJA regularly consults with members of the campus community related to addressing students of concern as well as behavioral issues that arise during the course of a student's enrollment. For more information please see https://ossja.ucdavis.edu.

POSITION INFORMATION

• Salary or Pay Range: $56,000/yr. - $99,400/yr.
• Salary Frequency: Monthly
• Salary Grade: Grade 19
• UC Job Title: STDT LIFE DEV SPEC 3
• UC Job Code: 004564
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Monday – Friday, 8am – 5pm
• Location: Davis, CA
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family’s needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Position responds to crisis situations and interacts with potentially dangerous students.

Special Requirements – Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

#CA-SE