Risk Strategies

This position is responsible for ensuring all functions regarding process setup & optimization in school waiver & enrollment systems. This includes responsibility for processing changes into the various systems, answering waiver or enrollment configuration questions or escalation. Timely school set-up during implementation season by working closely with the PMO group. Resolving complex operational requests within the enrollment and waiver workflows. Escalations could include processing changes into the various systems, answering process or configuration questions for (waivers or enrollments) requiring additional research, system changes or testing. Analysts will be asked to research data for service escalations requiring process and compliance review to identify possible causes. The analyst will collaborate with cross-functional teams for operational process improvements by documenting the isolated problem and providing input for best resolution. The analyst will also be called to provide training demos on new features, processes or new efficient tools for the service area and operations groups as needed.

Primary Duties and Responsibilities:

• Manage the waiver and enrollment setup process, ensuring accuracy and compliance with established operational standards
• Ensure that established best practices and standards across all schools are used when setting up the system (waiver and enrollment)
• Takes a lead role in implementation of company initiatives (transitioning clients, new products, new system, new enhancements, new features).
• Collaborate with cross-functional teams for operational process improvements by documenting the isolated problem and providing input for best resolution.
• Assist in testing new systems or new tools to be used by the Service team area.
• Develop process validation checks to ensure accuracy of waiver and enrollment configurations
• Assist service area with (training and documentation) for new systems or systems features when needed.
• Resolve complex operational requests within the enrollment and waiver workflows
• Support operations teams by resolving high-level service requests related to waivers, enrollments, and compliance adjustments (adding students, deleting students, incorrect refunds, payments or making waiver changes, etc.)

Requirements and Qualifications:

• Bachelor’s Degree preferred.
• Previous experience with operational reporting and providing insights for process accuracy preferred.
• Experience in the student healthcare industry preferred
• Strong written and oral communication skills
• Strong problem-solving and analytical skills
• PC proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook

Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies is an Accession Risk Management Group company, with over 200 offices and more than 5,000 employees across the U.S. and Canada.

Our industry recognition includes being named a Great Place to Work, Best Places to Work in Insurance, and on the Inc. 5000 list as one of America’s Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers.

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