AdventHealth

All the benefits and perks you need for you and your family: - Benefits from Day One - Paid Days Off from Day One - Student Loan Repayment Program - Career Development - Whole Person Wellbeing Resources - Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Full Time The role you’ll contribute: The Epic Revenue Cycle Director serves AdventHealth through effective management and leadership of IT initiatives and teams supporting AdventHealth Revenue Cycle strategies. Under moderate supervision of the VP of Revenue and Administrative systems or an Executive Director, the Epic Revenue Cycle Director coaches, mentors and leads staff and departmental management in the daily operations of assigned areas. In partnership with other AdventHealth IT services, this role engages with stakeholders in the planning, design, and execution of new projects and ensures effective application support, including application stability and quality in accordance with AIT governance models and AdventHealth policies. The relationship leader for assigned areas, is the point of escalation for executive stakeholders and employees, and serves as the liaison between assigned areas and AdventHealth IT. This role represents AIT as a facilitator or member of various governance committees in support of AdventHealth facilities Revenue Cycle(s). The position is accountable for driving and supporting the organization’s IT Revenue and Administrative systems education, engagement, implementation, support and optimization. These technologies include, but are not limited to Billing Systems, Workforce Management, Length of Stay Management, Patient Access and Scheduling, Medical Records Coding, Care Management, Charge Services, Contract Management, Physician Credentialing and Privileging and EDI infrastructure in support of automating communication with our partners. The value you’ll bring to the team: • Performs with very little help and at an advanced level, management responsibilities including communication of job responsibilities to staff, planning, monitoring, conducting appraisals, conducting discipline and enforcing policies and procedures. • Conducts with very little help and at an advanced level, recruiting, selection, orientation, development and supervision of staff to include development of on-going training plans and conducting of 90 day and annual reviews. • Implements and maintains with very little help and at an advanced level, performance measurement processes like KPIs, executive communication and service delivery standards tracking in order to assess information systems results by consistently measuring and periodically auditing systems. Analyze and make recommendations to leadership to improve operations. • Oversees projects with very little help and at an advanced level, to include the planning, design, execution and on-going monitoring of activities to ensure successful completion and meeting of deadlines. • Oversee with very little help and at an advanced level, the assessment, selection, and implementation of new IT solutions and on-going daily maintenance and production support (within a 7X24X365- on-call environment) of software solutions which may include (but not limited to): hospital based billing systems, workforce management, scheduling, length of stay management, patient access, medical records and coding, and physician credentialing and privileging and patient throughput. • Leads with very little help and at an advanced level, the coordination, prioritization and assignment of customer requests. Solving complex customer problems in support of all levels of executive leadership within the AdventHealth central support organization, executive customers, and all levels of customers as needed. • Enhances with very little help and at an advanced level, information systems by identifying information systems technology opportunities, working closely with software vendors, and developing innovative application strategies and roadmaps. • Meets with very little help and at an advanced level, financial objectives by determining service level required, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. • Accountable to, with very little help and at an advanced level, partner with legal, IT security, and compliance to negotiate and ensure necessary legal agreements related to data sharing, vendor contracts and patient data are in compliance with AdventHealth policies and procedures and government laws and regulations. • Works closely with all AIT leaders when researching, planning, building, and implementing approved projects. Oversees the delivery of solutions and appropriately manages and escalates risks and issues. • Promotes cross training and teamwork across AIT, our organization, and our partners. • Builds both formal and informal professional relationships. Maintains and fosters relationships within, across, and external to organizational boundaries. Obtains and shares information, ideas, and problems. Solicits advice, support and championship, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutions. • Demonstrates attention to detail and accuracy, defines and organizes tasks, responsibilities and prioritizes work. Demonstrates attention to detail and accuracy. Applies quality checks in accordance with defined system processes. • Uses critical thinking at the evaluating level to handle difficult problems and situations. • Maintains professional and technical knowledge by attending education workshops, reviewing professional publications, establishing personal networks, benchmarking state of the art practices, participating in professional societies at least 10 hours a month. • Performs other duties as assigned. • Develop and maintain ongoing relationships with Senior Executives. • Assess and identify new opportunities associated with the support of technology/automation of Revenue Cycle and Administrative Systems. • At an advanced level is able to lead the activities of teams to meet deadlines and resolve problems. • Expert level presentation • Solves problems quickly and accurately with very little help and at an advanced level. Qualifications The expertise and experiences you’ll need to succeed: KNOWLEDGE AND SKILLS REQUIRED: • Oversee the strategic and operational management of core healthcare IT applications including MDStaff for credentialing, OnBase for document management/workflow automation, and Epic Gallery for application deployment and optimization. Experience with one of these IT solutions is preferred. • Oversee with cross-functional stakeholders to manage and resolve provider data issues, ensuring data integrity, timely updates, and alignment with regulatory and operational requirements. • Advanced knowledge of HL7 and API concepts and operating within an Integrated HealthCare applications environment. • Demonstrated advanced mentoring/training experience. • Advanced ability to comprehend complex technical and logic flows. • Advanced knowledge of database principles and concepts. • Advanced knowledge of Systems Architecture, Application Design Considerations and Internet Concepts. • Advanced ability to manage multiple tasks within deadline constraints. • Read and comprehend written instructions and procedures at an undergraduate college level. • Models, coaches and implements customer improvement initiatives • Able to operate in a 24x7x365 support model with periodic on call. • Excellent interpersonal skills to include written, oral communication and presentation skills and the ability to work as a team Manager/Leader while leading other team leaders. • Exceptionally self-motivated and directed with a keen attention to detail • Superior analytical, evaluative, and problem-solving abilities • Exceptional service orientation KNOWLEDGE AND SKILLS PREFERRED: • Project Management Principles and tools (PMBOK and ITIL) EDUCATION AND EXPERIENCE REQUIRED: • Bachelor’s Degree in Healthcare and/or computer science or business administration, with related healthcare experience • 7 years’ experience with IT, revenue cycle, financial or clinical systems support. • 7 years’ experience with leading teams and projects. • 2 years’ experience with IT Strategic Planning and Senior Executive Interaction. • Yearly participation in ongoing education either formal or through conferences, active professional organization participation, or journal presentations. EDUCATION AND EXPERIENCE PREFERRED: • Active member of at least 2 professional organizations related to job responsibilities preferred (HIMSS, ACHE, HFMA CHIME, AHIMA, AAHAM). • Master’s Degree in Healthcare, Informatics, Computer Science or Business administration; all with related healthcare experience • Epic Certification and/or proficiency of related application suite of products LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: • Maintenance of current licensure or certification related to area of specialty (RN, CRCE, AHIMA, HFMA, ACHE, etc.) This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Information Systems **Organization:** AdventHealth Information Technology **Schedule:** Full-time **Shift:** 1 - Day **Req ID:** 25023413 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.