Nextiva

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We are looking for a meticulous and proactive QA Specialist to join our Web Development team. This role will primarily focus on quality assurance testing of enterprise-level WordPress VIP (WPVIP) websites, as well as ongoing maintenance and updates for our legacy web pages. You will ensure that all deliverables meet high standards for quality, performance, usability, and reliability. You will collaborate closely with developers, designers, content managers, and project stakeholders across global teams to support continuous improvement and exceptional user experiences.

Responsibilities:

• Develop and execute comprehensive test plans and test cases for both WPVIP and legacy websites
• Conduct manual testing to identify issues related to functionality, compatibility, performance, accessibility, usability, and responsiveness
• Clearly document bugs and issues, including steps to reproduce, screenshots, and relevant details in issue-tracking tools such as Jira
• Validate fixes and enhancements across multiple browsers, devices, and platforms to ensure consistent user experience
• Collaborate closely with developers, providing detailed feedback and supporting timely resolutions
• Support automated testing initiatives and recommend improvements for test automation processes
• Participate in requirement reviews and proactively provide feedback on potential quality risks
• Actively contribute to enhancing QA processes, practices, and standards within the team

Qualifications:

• Minimum 3+ years of experience in web-based Quality Assurance testing
• Demonstrated experience testing WordPress sites; experience with WPVIP platform strongly preferred
• Familiarity with legacy web systems and capability to quickly understand and test complex, existing architectures
• Solid understanding of manual and automated testing methodologies and tools
• Strong experience working with bug-tracking software (e.g., Jira, Bugzilla)
• Ability to conduct cross-browser and cross-device testing comprehensively
• Exceptional attention to detail, critical thinking, and troubleshooting skills
• Strong written and verbal communication skills in English, with experience collaborating with international development teams

Preferred Qualifications:

• Experience working in Agile development environments
• Familiarity with accessibility testing standards (WCAG, ADA compliance)
• Basic understanding of HTML/CSS and web technologies

Why Join Us:

• Collaborate within an innovative, diverse, and globally connected team environment
• Competitive compensation, benefits, and growth opportunities
• Make an immediate impact on projects that reach global audiences

We look forward to welcoming a dedicated QA Specialist who is passionate about maintaining high standards of quality and supporting the continued success of our web products!

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical ???? - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance ???? - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security???? - Provident Fund & Gratuity
• Wellness ???? - Employee Assistance Program and comprehensive wellness initiatives
• Growth ???? - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

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