State of Florida - Department of Education

Requisition No: 854158

Agency: Department of Education

Working Title: OPERATING SYSTEMS PROGRAMMER II - 48002559

Pay Plan: Career Service

Position Number: 48002559

Salary: $46,668 - $62,890/Annually

Posting Closing Date: 06/22/2025

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Florida Department of Education

Division of Early Learning

Location: Tallahassee Turlington Building

Position Title: Operation Systems Programmer (CS)

Salary Range: $46,668.00 - $62,890/annually

CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY

APPLICATION INFORMATION & HIRING REQUIREMENTS

Application Information:

• Your Candidate Profile (application) must be complete in its entirety.
• Work History (in easy to review chronological order) Consists of:
  • Any position held by a State of Florida Agency
  • Any position held by a Florida University
  • All periods of employment from high school graduation
  • All periods of current or prior unemployment
  • Gaps 3 months or more must be accounted for*
  • Any Education
  • Any Volunteer Experience
  • Your resume and application must match
• Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application.
• Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

Hiring Information and Requirements:

• The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system.
• If claiming Veteran’s Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only.
• If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only.

If you are missing any of the items above, your packet may be held up at the final review step.

NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

OFFICE CONTACT:

Lourine Phillips: 850-717-8553

JOB DESCRIPTION:

This is a highly responsible, professional work requiring a substantial degree of independent activity to both oversee and support complex programs for the Division of Early Learning (DEL). The employee is expected to demonstrate knowledge, skills, and ability to prepare, provide, and deliver quality work products representative of the Department’s commitment to quality, efficient services and practices. Where applicable, the employee will demonstrate quality document preparation and dissemination evidenced by accuracy, correct grammar and format, appropriate content, proper approvals and timeliness.

DUTIES & RESPONSIBILITIES:

(Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions:

• Provide application support to online School Readiness and Voluntary Pre-Kindergarten Division of Early Learning applications and provide assistance to all end users and identify any issues in production.
• Document and resolve all applications issues and answer all requests.
• Monitor all performance metrics for various production systems and work with the production support team to identify root causes for all technical issues and recommend solutions.
• Act as knowledge base for internal partners for production base platform (sometimes in support of tickets, testing and developing requirements for new development).
• Assist in troubleshooting production support ticket items.
• Maintain ongoing lists of tickets for multiple clients and answer/resolve/escalate tickets as needed.
• Act as a Business Analyst for production support issues and improvements.
• Provide release support for new applications including participating in testing - at the story level, UAT and regression.
• Provide story/bug identification and gather requirements to determine bug fixes and resolve issues.
• Create and maintain end user documentation.

Manage tickets within the ticketing system, including providing notes with status updates within the ticketing system.

Act as desktop support for the Division of Early Learning.

Performs other duties as assigned.

WHO WE’RE LOOKING FOR:

The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of unit. Attendance is an essential function.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the software development life cycle.
• Knowledge of project management best practices, risk, issues and expectation management.
• Demonstrated success in working on multiple projects with multiple priorities.
• Ability to work well in a team environment and to establish and maintain effective working relationships with others.
• Exceptionally strong research and analytical skills with the ability to creatively translate and communicate information.
• Demonstrated ability to collect, analyze and interpret data and statistics as well as identify, assess, document and communicate the pros and cons of possible alternative strategies.
• Excellent communication (written and oral) and interpersonal skills.

Preference will be given to applicants with experience using the following:

• SharePoint
• Azure DevOps
• Writing basic SQL queries

Florida Division of Early Learning Mission Statement:

The Division of Early Learning will provide access to high-quality programs and services that build a solid foundation for Florida’s youngest learners to reach their highest potential. The division empowers early childhood educators and families by providing choice in education options, support, and provides resources to ensure Florida’s future leaders are ready to learn, graduate and succeed.

The Division of Early Learning (DEL) is dedicated to providing accessible, affordable, and quality early learning services for the state’s children and families. In partnership with 30 early learning coalitions and Redlands Christian Migrant Association, DEL delivers three programs:

1. The School Readiness Program (SR) offers financial assistance to low-income families for early education and care so they become financially self-sufficient, their young children can be successful in school in the future.
2. Voluntary Prekindergarten (VPK) is a free educational program that prepares 4-year-olds for success in kindergarten and beyond.
3. Child Care Resource and Referral (CCR&R) is a network that helps families identify and select quality child care options that best meet their needs.

FDOE: Division of Early Learning Website

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

• State Group Insurance coverage options+

(health, life, dental, vision, and other supplemental option)

• Retirement plan options, including employer contributions (www.myfrs.com)
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program (Eligibility required)
• Flexible Spending Accounts
• Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment
• Maternity and Parental Leave Benefits

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

• We care about the success of our employees.
• We care about the success of our clients.
• We are always improving our technology, our tools, our customer’s experiences and ourselves.
• A rewarding experience for reliable, compassionate and professional employees.

LEAVE INFORMATION:

• • Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month. Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment.
  • Sick Leave -. Career Service employees earn 8.667 hours of sick leave credits per month

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement.

SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire.

For more information, please visit the Selective Service website.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

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