UAB Medicine

USER ACCESS ASSOCIATE - (T227807)

Description

USER ACCESS ASSOCIATE

University of Alabama at Birmingham

To support the role and function of the HUB Service Desks at either Sterne or Lister Hill Libraries. To assist in efficiently and effectively providing services to all library users, in person and virtually during library operating hours. User Access Associates will aid in management of the library's public spaces and library collection.

Knowledge, Skills, Abilities & Work Characteristics

• Exhibit strong interpersonal communication skills
• Written and verbal communication skills
• Ability to excel in an academic-research centered environment
• Ability to work independently and collectively
• Exhibit critical thinking and problem solving
• Ability to be flexible with change and to work collaboratively with other departments
• Maintains knowledge of current trends and developments in the field by reading appropriate publications and attending related professional development trainings and workshops
• Demonstrate positive approaches to all interactions with library users
• Ability to effectively implement time management in a fast-paced work environment
• Ability to interact professionally with culturally diverse individuals and groups

Salary Range: $30,160.00-$48,985.00

Qualifications

Education

Bachelor's degree required. A minimum of 2 years' experience in a Customer Service field and a knowledge of library services, operation, and of library collections preferred. Work experience may substitute for education requirement. Exhibit proficiency in Microsoft office products (Excel, Word, PowerPoint, Access, Visio, Outlook). Adept with technology, both common and specialized.

Primary Location

: University

Job Category

: Clerical & Administrative

Organization

: 230000000 UAB Libraries

Employee Status

: Regular

Shift: Rotation / Flexible Staffing / Multiple Shifts

Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite

Equal Opportunity Statement: UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran’s status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB’s Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.