Green Shield Canada

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

We are seeking a bilingual Enterprise Client Communication Manager to join our dynamic Enterprise Growth team. This role serves two purposes:

• Through Strategic Enterprise communication initiatives, enhance B2B client engagement, coordinate strategic communication initiatives that cross multiple lines of business and support Enterprise Go To Market strategies
• Develop plans and strategies to increase brand awareness in the province of Quebec to support local growth initiatives in collaboration with local leadership while acting as a key liaison with our Marketing and Corporate Affairs teams

Reporting to the Director, Enterprise Sales Operations and Enablement, the Manager will lead and support communication strategies that span Sales, Operations, and Executive functions enterprise wide.

The successful candidate will be a key enabler of enterprise success—driving internal alignment, client and advisor engagement, and overall employee satisfaction to fuel revenue growth and client retention.

WHAT YOU WILL BE DOING:

• Lead Enterprise Growth Communications & Go-To Market Launches
• Facilitate integration and coordination of external communications to ensure all lines are working collaboratively where required and independently when specific to their own business.
• Design and implement enterprise-wide, client-facing communication campaigns for key product and initiative launches; track and report on performance and engagement
• Share campaign metrics and insights with Sales and cross-functional teams to inform go-to-market and growth strategies
• Establish key performance indicators for communication channels and track campaign success across the organization
• Relay key communication content and material to the Enterprise Proposal team to align client facing content
• Plan and facilitate enterprise-wide Employee townhalls, webinars, annual sales symposium and other large-scale communication events
• Ensure all communication and training content adheres to GreenShield’s brand standards and quality expectations
• Act as the main Enterprise liaison with Marketing and Corporate Affaires
• Maintain and manage a centralized communications calendar that aligns with key enterprise milestones
• Work closely with Corporate Communications to ensure alignment with enterprise-wide messaging, narrative, and communication standards—ensuring consistency, clarity, and strategic impact across all client-facing and internal communication touchpoints.

Lead Quebec Client Facing Communications:

• Develop unique go-to-market strategy to support our Quebec Strategy growth targets
• Develop communication plans to help grow brand awareness and educate the market on GS as a payor provider that are aligned with enterprise brand, but address uniqueness of the Quebec and French audience
• Act as the main Quebec liaison with Marketing and Corporate Affaires
• Review and proof-read large French communication projects to ensure they are adapted to the unique nuances of the Quebec market
• Champion internal French communications that drive Quebec-wide employee engagement and alignment with local strategic priorities

WHO WE'RE LOOKING FOR

• Completion of a university degree or college diploma—preferably in Communications, Marketing, Advertising, or Public Relations
• Ability to work in French and English in a corporate setting Proven success designing and executing enterprise-scale communications strategies and campaigns
• Excellent organizational and project management skills with a strong ability to manage deadlines and competing priorities
• Strategic and analytical thinking, with an ability to translate insights into actionable plans
• A collaborative team player who can also thrive independently in a fast-paced environment
• Exceptional multitasking skills, capable of managing several projects with varying timelines
• Superior written and verbal communication skills tailored to diverse audiences

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).