Arcis Golf

Club Location:

White Columns Country Club - Milton, GA

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

The Assistant General Manager (AGM) will lead food and beverage and clubhouse operations with a hands-on, member-focused approach, fostering a culture of accessibility, service excellence, personalized hospitality, and operational efficiency. By actively engaging with both members and staff, the AGM will ensure a welcoming, high-quality environment. The AGM is a senior leader within the Executive Team, reporting directly to the Regional General Manager. This role encompasses strategic oversight of all food and beverage and clubhouse operations, a commitment to exceptional member experiences, and a dedication to supporting the Club's mission, values, and reputation for excellence.

Primary Responsibilities include the following. Other duties may be assigned

• Listen, interact, observe, evaluate, and build relationships with members, colleagues, and key stakeholders.
• Gain an in-depth understanding of member expectations and needs to inform strategic and operational decisions.
• Conduct a comprehensive review of current golf and clubhouse operations to identify areas for operational efficiency and service improvements. Develop a structured tracking and metrics system to measure the effectiveness of clubhouse functions.
• Prioritize exceptional service as the foundation for an elevated member experience, focusing on service consistency and responsiveness to member feedback.
• Create and implement enhanced training programs to reinforce service standards and set clear expectations.
• Develop and launch initiatives that foster team unity, reward excellence, and promote the clubs standing as an employer of choice.
• Take a proactive role in the recruitment, onboarding, and comprehensive training of new team members, setting a strong foundation for operational success in the upcoming season.

Qualifications

• Ideally, a minimum of 5-7 years of progressive leadership experience in a high-caliber, multi-outlet environment, such as a hotel, resort, private club, or corporate food and beverage operation.
• Candidates with backgrounds as well-mentored Assistant General Managers (AGMs) or in other areas of the hospitality industry will be considered, provided they demonstrate a relationship-driven approach over a transactional one, verifiable through current and past professional success.
• A proven track record of building and maintaining strong relationships with both members and team members, coupled with an intuitive mentoring style that encourages staff development and advancement.
• Evidence of a supportive leadership approach that emphasizes employee growth, high morale, and a strong, team-oriented culture.
• Demonstrated a history of excellence in managing quality Golf/F&B operations, with a focus on revenue generation, innovative service solutions, training programs, and fostering a strong service culture.
• Strong aptitude for leveraging technology to elevate high-touch service delivery and optimize operational efficiencies within clubhouse operations.
• A proactive, results-oriented professional with a clear understanding of operational efficiency, quality standards, and financial performance as they relate to clubhouse success.

Team Member Lifestyle Perks!

• Medical, mental health, dental and vision insurance
• Life Insurance
• Accident & Critical Illness Insurance
• Pet Insurance
• Paid time off
• 401(k) plan and match
• Holiday pay
• Food & Beverage discounts throughout portfolio
• Free Golf at home club/ Discounted Golf throughout portfolio
• Free Tennis at home club/ Discounted Tennis throughout portfolio
• Employee assistance program
• Career Growth
• Flexible Schedules
• Development Opportunities

Perks may be subject to employee contribution and vary based on eligibility & location

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.