ASSA ABLOY

Purpose of the role:

Purpose of this role is to support reception, incoming calls and walk in customers. To handle filing and coordination of the meeting rooms. To offer the upmost professionalism in all aspects of this role.

Responsibilities:

• Direct all ASSA ABLOY phone calls to the correct departments
• Assist with directing walk in customer queries, to the correct departments
• Scanning and filing of all ASSA ABLOY customer orders and other documents
• Organising and maintaining the meeting room calendar and meeting refreshments
• Make sure that all parcels delivered to and leaving the reception area are dealt with correctly and get delivered to the correct department.
• To provide excellent customer service.
• Email-to-order tracking on the central incoming lines.
• Logging and monitoring of customer collections for the customer service dept.
• Linking invoices on TBC portal. (3 days)
• Raising RMA’s and RMA investigations.
• Assisting with order capture overflow

Professional Qualifications & Experience:

Tertiary qualification

• Matric

Experience

• At least two years related experience
• Basic computer literacy
• Reception background and switchboard is an advantage

Key Competencies & Personal Attributes:

• Planning and organization skills
• Clear and professional communication skills
• Customer service skills
• Basic computer literacy
• Self-starter and self-motivated
• Strong time management skills
• Ability to work under pressure
• Ability to work as part of a team.
• Good telephone manners.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.