Jostens

ASSOCIATE CUSTOMER EXPERIENCE MANAGER

ABOUT YOU:

Are you a yearbook enthusiast with a passion for elevating the educator and student experience? We’re looking for an Associate Customer Experience Manager to lead initiatives that enhance the yearbook customer journey through instructional content, educational engagement, and strategic communications. This is a unique opportunity to blend classroom insight, customer advocacy, and cross-functional collaboration to create resources that drive educator success and student creativity. If you love combining education with innovation — and believe in the power of storytelling — this is the role for you.

YOU WILL:

• Lead Educator Engagement Programs. Develop and oversee a yearbook customer advisory council, enhancing two-way communication and building educator loyalty through feedback loops and peer-based engagement.
• Use Data to Drive Experience Strategy. Analyze customer data to identify trends and lead initiatives such as adviser onboarding and peer mentoring that drive adviser and student development.
• Create Classroom-Based Instructional Content. Design and develop curriculum-based resources that support adviser teaching goals and student outcomes, ensuring alignment with Jostens technology and classroom dynamics.
• Deliver Multi-Channel Educational Messaging. Plan and publish engaging instructional content for digital platforms, social media, and customer-facing communications.
• Support Marketing Alignment. Ensure yearbook marketing materials reflect authentic classroom messaging and best practices tailored to advisers across experience levels.
• Champion Recognition and Student Success. Develop initiatives and recognition programs that motivate educators and students while supporting educational outcomes and creative achievement.
• Collaborate Across Teams. Partner with Marketing, Product, Sales, and Creative teams to ensure consistent messaging and alignment with brand and classroom needs.
• Promote Adviser Growth and Community. Leverage your own yearbook experience to support adviser development and celebrate educator success through strategic communications and events.
• Typical/expected % of overnight travel: Up to 10%

YOU HAVE:

• Experience. 3+ years of scholastic yearbook experience as a yearbook student, adviser, or related business experience. Preferred experience working in yearbooks as an editor, adviser, consultant or sales representative (if history is in business/marketing).
• Education. Bachelor’s degree in Business Administration, Marketing, or related field — or equivalent experience.
• Customer Experience Background. 3+ years in a customer experience manager or related role with demonstrated impact on customer satisfaction and engagement. Preferred experience working in professional marketing or business (if history is in education).
• Strong Communication Skills. Exceptional written, verbal, and presentation skills with demonstrated editing expertise and an ability to connect with a range of educator personas.
• Technical and Design Proficiency. Expertise in Excel, Adobe InDesign, and Photoshop, with comfort navigating classroom tools and technical platforms. Familiarity with platforms such as WordPress, Salesforce, and Jostens tools like LayoutPro or Monarch.
• Project Management Skills. Strong organizational skills and experience managing multiple priorities and content calendars.
• Collaborative and Flexible Mindset. Proven ability to work both independently and cross-functionally, with an open-minded approach to building creative and inclusive solutions.
• Values-Driven Approach. A commitment to seeking diverse perspectives and building educator-focused strategies aligned with Jostens’ values

LOVE WHERE YOU WORK:

• We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
• We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
• We believe in flexibility. We offer a hybrid schedule with on-site work 3 days a week.
• We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. *For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 8 company paid holidays, and family paid leave.
• We care about your development. We support tuition reimbursement after 6 months of service.
• We believe in pay transparency. The salary range is $XX to $XX with annual bonus eligibility.

APPLICATION DEADLINE: July 31, 2025

ABOUT US:

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.

ALL ABOUT MARKETING

Our Marketing team leverages digital marketing strategies and tactics focused on schools, independent sales reps, parents, and students to deliver the right message, to the right customer, at the right time. Team members will understand and leverage customer insights through data analysis & testing to then create experiences and relevant content throughout the customer journey and to support our specialized products lines including Yearbooks, Class Rings, Graduation Products, and Professional Sports. Through executing across a variety of consumer touchpoints on jostens.com, social, e-mail and print materials, the team collaborates with internal partners to create relevant and timely marketing campaigns to meet the needs of our customers. Jostens allows for a hybrid work setting that focuses on creating professional and personal development. We can’t wait to show you what our Marketing Team has to offer at Jostens!

AMERICANS WITH DISABILITIES ACT (ADA):

Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3300.

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy