Instacart

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role -

We are seeking a dedicated Background Check Compliance Specialist to ensure the security, safety, and stability of the Instacart platform. This role involves collaborating within a team of Compliance Specialists to consistently meet established service level agreements and quality standards related to background check processing and adjudication.

About the Team -

The mission of the Trust and Safety organization at Instacart is to enforce policies and protocols that ensure compliance with local, state, and federal regulations, thereby safeguarding the platform for customers, shoppers, and the company. The Background Check Compliance team manages background checks for all our shoppers, mitigating risk and maintaining a positive experience for our shoppers, customers, and retailers on the platform.

About the Job

• Review and adjudicate background checks with a meticulous attention to detail
• Evaluate Mitigating Evidence on Shoppers’ appeals related to background check suspension.
• Investigate and resolve internal and external escalations promptly and effectively
• Identify background check issues, conduct thorough investigations, and propose process improvements, and drive tasks to full resolution
• Execute on repetitive operational tasks with precision and an eye for process optimization

About You

Minimum Qualifications

• 1-2+ years of professional experience, OR strong academic record
• Excellent verbal and written communication skills
• Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
• Ability to make critical decisions around sensitive issues quickly in a fast paced environment
• Maintain a high degree of confidentiality
• Weekends or holiday availability

Preferred Qualifications

• Experience in a fast-paced environment within Background Checks, Data Processing, or Support related fields
• Proficiency with CRM tools such as Salesforce or Zendesk

#LI-REMOTE

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$57,000—$63,000 USD

WA

$54,000—$60,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$52,000—$58,000 USD

All other states

$47,000—$52,000 USD