Fusion BPO

Be the Voice of Assurance When It Matters Most. At Fusion CX, we are not just building a better customer experience but supporting moments that matter. As a Customer Service Associate based in our Spindale, NC office, you will be the trusted first point of contact for customers of this emergency care system through our partnership with a leading telecommunications provider.

This customer service role offers a unique opportunity to make a meaningful difference every day by helping customers resolve issues with speed, empathy, and clarity. If you are a calm problem-solver with great communication skills, looking for customer service jobs in North Carolina, and possess a passion for service, this is your opportunity to make an impact where it counts. Apply now!

Job Description – Customer Service Associate

About the Role

As an emergency care representative, you will handle incoming calls from customers, including first responders and emergency personnel, assisting with a range of service needs. From resolving billing discrepancies and processing payments to handling technical support and line transfers. Remember, your role is central to ensuring a seamless and professional customer experience. This in-office position requires reliability, attention to detail, and the ability to multitask in a secure, fast-paced environment.

Key Responsibilities

• Must have excellent interpersonal and customer service skills
• Must be highly reliable and able to work a consistent schedule
• Ability to multitask while receiving inbound calls
• Work in a secure and paperless environment
• Ability to maintain the confidentiality of information
• Ability to speak clearly with good verbal communication skills
• Ability to record relevant information correctly and completely

Job Requirements – Customer Service Associate

Qualifications

• Previous experience in customer service or collections, preferably within the telecommunications industry
• Must type 30 WPM
• Experience navigating CRM and billing systems
• Ability to meet performance metrics, including ORS scores, call quality, and attendance
• Strong communication skills with the ability to listen actively and provide solutions based on customer needs
• Proficiency in using call center software, CRM systems, and standard office tools
• Good problem-solving skills and the ability to handle complex customer inquiries

Why Join Fusion CX?

At Fusion CX Spindale, we combine operational excellence with a deep respect for the human experience. Here, your role is not just about resolving calls but about restoring confidence and delivering care to those who serve. We foster a people-first culture where your ideas are valued, your growth is supported, and your work makes a real impact.

• Competitive compensation and attendance-based incentives
• In-office role with a supportive and mission-driven team
• Opportunities to grow within one of the fastest-growing CX companies
• A culture that champions resilience, service excellence, and personal development

Seeking meaningful roles or customer service jobs in Spindale, NC, join us as an emergency support customer service associate in Spindale. Be part of something bigger — where your voice supports the voices that protect us all. Apply now to join Fusion CX in Spindale.