State of Iowa - Department of Transportation

Job Description

Iowa Department of Transportation’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa Department of Transportation’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.

Location: Motor Vehicle Division Building, Ankeny, Iowa

Shift Requirements: Monday through Friday, 8:00 a.m. to 4:30 p.m.

As an Administrative Support Assistant 3, you will work with our Motor Carrier team that is responsible for the administration of the state’s Vehicle Titling and Registration Program which supports 4.4 million vehicle owners across the state and collects over $592,000,000 in revenue for the Road Use Tax Fund. Additionally, we administer the International Fuel Tax Agreement (IFTA), International Registration Plan (IRP), Unified Carrier Registration (UCR), Intrastate Authority, Transportation Network Companies (TNC), Transit Fuel, Titling of Commercial vehicles, and Oversize/Overweight Permitting. Your duties will include, but are not limited to:

• Provide a high level of customer service when answering phones, emails, and at our front counter.
• Accurately process and review applications for IFTA, IRP, UCR and issue travel authority in a timely manner.
• Accurately review and issue permits for over size and overweight loads with a short turnaround time.
• Review and process quarterly tax returns for individual carriers and large fleet carriers to make sure they continue to operate legally.
• Collaborate with other county, state, and federal agencies such as law enforcement, bridges and structures, county secondary roads and other jurisdictions.

What we offer YOU:

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
• Insurance benefits start first of the month following 30 days of employment. 2025 health and dental insurance premiums can be found here.
• Opportunities for professional growth and development.
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
• Optional 401A plan with employer contributions.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website!

You have the freedom to flourish in Iowa – Apply today!

The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us

Reasonable accommodation includes an interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
2. A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

For more information click on this link to view the job description