Google

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Sunnyvale, CA, USA.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience in collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving and client management skills.

About the Job

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You'll manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $137,000-$200,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Lead the implementation journey to accelerate customer adoption of Google Cloud by providing technical guidance and managing timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Coordinate across multiple work streams and teams to maintain customer momentum.
• Build relationships with stakeholders to understand customer’s business, create strategic roadmaps and conduct quarterly business reviews and execute sessions to identify business and technical needs.
• Organize customer events and launches by collaborating with Support, Engineers, and Site Reliability Engineers to ensure customer success. Guide issue/escalation resolution by working with customers and support.
• Develop best practices and assets from customer engagements to scale initiatives to through partners and accelerate Google Cloud adoption.