TEKsystems

We’re looking for a Customer Experience Associate (CEA) to be the voice of our brand and the heartbeat of our customer support team. In this role, you’ll be the first point of contact for our customers—answering questions, solving problems, and making sure every interaction is smooth, helpful, and memorable.

What You’ll Do

• Handle 25–50+ inbound calls and 50–100+ emails daily with professionalism and care
• Answer questions about shipping, product availability, and pricing
• Use internal systems to research and resolve customer inquiries
• Create and manage support cases to ensure timely resolution
• Collaborate across departments to solve customer issues quickly and effectively
• Provide clear, proactive communication across multiple channels
• Use critical thinking and problem-solving to deliver a frictionless customer experience
• Be a key player in maintaining our reputation for world-class customer service

What You Bring

Must-Haves:

• 2+ years of customer service experience
• Strong communication skills via phone and email
• Proficiency in Microsoft Outlook and Word
• General computer literacy
• Experience handling 50+ inbound calls per day
• High school diploma or equivalent

Nice-to-Haves:

• Experience with Microsoft Dynamics CRM
• Familiarity with Microsoft Excel

Soft Skills That Shine:

• Resourceful problem-solver with a positive attitude
• Detail-oriented and organized
• Professional, accountable, and self-motivated
• Strong written communication skills

Why You’ll Love Working Here

• Extensive on-the-job training to set you up for success
• A supportive team environment that values your growth
• A company culture built around delivering excellence and innovation
• Opportunities to grow your career in customer experience and beyond

Ready to make a difference with every customer interaction? Apply now and become part of a team that’s redefining what great service looks like.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tinley Park,IL.

Application Deadline

This position is anticipated to close on Jun 20, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.