TEKsystems

There's currently a Desktop Support position with one of our large pharma clients in Waukegan, IL. This will be 100% on-site in Waukegan, IL and will be an ongoing contract with the potential of converting full-time with the client. Looking for someone with experience supporting end users over the phone and remotely, but open to a variety of skill levels. Ideally looking for someone that fits the top skills below. Feel free to apply if you'd like to learn more.

Top Skills' Details

1. 2+ years Desktop Support/Tech Support experience

2. Windows 10, 11 OS

3. M365 Troubleshooting: O365, TEAMs, etc.

4. VDI L1 Support (experience or education)

Description

• Must have a broad knowledge of Windows, Windows based systems such as Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, Security concepts, and Bomgar/RDP
• Advanced technical computer skills as required for technical support specific to functional area and related systems
• Experience with Service Now ticketing system
• Must possess a strong customer service orientation.
• Must be adaptive and flexible and have good problem-solving skills.
• Must be able to communicate effectively both verbally and in writing.

Additional Skills & Qualifications

• Responsible to ensure completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands
• Constantly monitor individual work queue to resolve routine and non-routine VDI issues and requests.
• Identify technical and process issues and recommend improvements.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Complete tasks as assigned by dispatchers and as directed by management.
• Update service tickets as appropriate and in a timely manner.
• Resolve technical issues and act as a technical contact for issues that require escalation.
• Maintain a high level of customer satisfaction

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waukegan,IL.

Application Deadline

This position is anticipated to close on Jun 23, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.