TEKsystems

???? About the Role

Are you passionate about helping people and solving problems? Join our team as a Customer Experience Specialist and become the friendly voice and digital support behind one of the most reputable banks in the region.

You’ll assist customers via phone and email with everyday banking needs—like checking and savings accounts, online access issues, and general banking inquiries. Your goal? Deliver exceptional service and aim for first contact resolution every time.

???? What You’ll Do

• Respond to customer inquiries via phone, email, and digital channels (chat, social media)
• Help customers with account access, transactions, and general banking questions
• Perform account maintenance and resolve issues using internal tools and resources
• Identify opportunities to refer customers to sales associates for additional services
• Stay up-to-date on banking products, services, and policies
• Escalate complex issues to the appropriate team when needed

✅ What We’re Looking For

• Strong communication skills and a customer-first mindset
• Ability to learn and follow call policies and procedures
• Detail-oriented with a knack for problem-solving
• Comfortable working in a fast-paced, team-oriented environment

???? Why You’ll Love Working Here

• Career Growth: We’re not just offering a job—we’re offering a career path. You’ll have access to a 2-year development roadmap with opportunities to grow within this department and beyond.
• Hybrid Flexibility: After your initial training and conversion, enjoy up to 3 days of remote work per week.
• Shift Options: After conversion, shift to 11 AM–7 PM or 12 PM–8 PM with a 12% pay differential.
• Work-Life Balance: Saturday rotations begin after 6–7 weeks (2.5 Saturdays every 8 weeks with a weekday off in return).

???? Work Environment

• Office setting with business casual dress code
• Supportive team culture and leadership that invests in your success
• Ready to start your journey with a company that values your growth and contributions? Apply now and take the first step toward a rewarding career in banking!

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cincinnati,OH.

Application Deadline

This position is anticipated to close on Jun 26, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.