University of Texas at Dallas

Posting Number S06295P

Position Title Director of CRM Training and Change Management (Student Affairs)

Functional Title Director of CRM Training and Change Management (Student Affairs)

Department Student Affairs

Salary Range $80,000

Pay Basis Monthly

Position Status Regular full-time

Location Richardson

Position End Date (if temporary)

Posting Open Date 06/13/2025

Posting Close Date

Open Until Filled Yes

Desired Start Date 07/14/2025

Job Summary

The Division of Student Affairs, in collaboration with the Office of Institutional Success and Decision Support (OISDS), seeks a Director of CRM Training and Change Management for Student Affairs reporting to the Senior Associate Vice President of Student Affairs with an indirect reporting relationship to the Assistant Vice President for Institutional Success Technology in OISDS. This position will lead the execution of a training and change management strategy and capacity-building initiatives for faculty and staff that support the university’s undergraduate and graduate enrollment and retention strategic priorities using UTD’s CRM technology solution. This role will lead onboarding new employees who will be responsible for working in Salesforce Education Cloud and Marketing Cloud platforms, guiding the use of Blackthorn Event Management and SMS, identifying innovating ways to transform existing business processes leveraging the CRM technology, and promoting adoption of the platform by campus stakeholders engaged in activities for undergraduate and graduate students. This staff member will also work closely with the OISDS CRM Technology Team to recommend, design and deploy platform changes and new functionality as identified by campus users.

Minimum Education and Experience

Bachelor’s degree and 5 years of related progressive experience.

Preferred Education and Experience

• Experience working with undergraduate and graduate students in academic advising, student success, student affairs, or related positions.
• Experience leveraging technology solutions and data and analytics tools to support student success outcomes in education.
• Experience developing and implementing training and professional development strategies for faculty and staff on the use of technology to support student success and high-impact practices that support student retention and graduation including utilizing learning management systems or content creation applications for training.
• Experience working with Salesforce Education Cloud and/or Marketing Cloud or other CRM solutions in higher education.

Required Skills and Abilities:

• Ability to develop trainings and programs with well-defined learning outcomes.
• Ability to communicate and present information clearly and effectively via written and verbal methods to faculty, staff, and all other stakeholders.
• A proven track record of collaboration with internal and external stakeholders and cross-functional teams to support student success.
• Ability to work independently and successfully manage multiple projects and initiatives.

Essential Duties and Responsibilities

• Develop and deploy training and change management strategies that align with the enrollment and graduation priorities of the University and the Division of Student Affairs leveraging the CRM Salesforce Education Cloud and Marketing Cloud functionality.
• Develop and deploy general CRM Salesforce Education Cloud and Marketing Cloud student success related training for campus users in Student Affairs.
• Develop and deploy job-specific training activities and an onboarding training process for Student Affairs staff who lead student engagement programs and opportunities.
• Work with OISDS CRM Analysts to provide training and support for campus users on reporting, data analytics, and dashboard development in Salesforce.
• Support the Division of Student Affairs on the development of Student Success Action Plans, Marketing Cloud journeys, campaigns, and broadcast communications targeting students in collaboration with the OISDS CRM Technology Team and other campus stakeholders including developing communications related to new student programs and orientation.
• Provide training and support for Student Affairs staff on the use of Blackthorn Event Management software to build engaging and seamless student programs.
• Collaborate with OISDS CRM Analysts to maintain documentation of operational processes and develop resources for campus users including job aids, manuals, onboarding checklists, and other related items.
• Collect feedback from users on system enhancements, future solutions, and to troubleshoot issues for the OISDS CRM Technology Team.
• Convene Communities of Practice and user groups from Student Affairs to share best practices and to develop process improvement recommendations related to the use of Education Cloud and Marketing Cloud for student success.
• Serve on university committees and working groups focused on student success.
• Address and escalate issues as needed.

Physical Demands and Working Conditions

Physical Activities

Working Conditions

Additional Information

Remote Notice: After the probationary period, this role may be eligible for a hybrid (partly remote/partly in office) work schedule, subject to business need and manager approval. Must be located within the DFW Area and have the ability to be on campus with 24 hours of notice. A UT Dallas Remote Work Agreement will be required within 14 days after approval.

What We Can Offer

UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

• Competitive Salary
• Tuition Benefits
• Internal Training
• BCBS PPO Medical insurance – 100% paid for full-time employees
• PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits
• Vision Insurance
• Long and short-term disability
• TRS Retirement Plan – defined benefit plan offering lifetime annuity upon retirement
• Voluntary Retirement Plan Options – additional savings opportunities with Tax-Sheltered Annuity Plans and Deferred Compensation Plans
• Dental/Vision/AD&D
• Paid time off
• Paid Holidays
• Paid Winter Break
• Fertility Benefits
• Remote Work Options – approved by department

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

If you are looking for a rewarding career opportunity with great benefits? Look no further! Join our team!

Special Instructions Summary

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

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