American National Insurance

Join Our Team as a Service Desk Associate!

Are you passionate about technology and eager to help others? Do you thrive in a collaborative environment and enjoy solving problems? If so, we have the perfect opportunity for you!

Position: Service Desk Associate

Locations: Galveston, TX and Springfield, MO

Company: American National

About the Role:

As a Service Desk Associate, you will be the first point of contact for agents, employees, and customers seeking technical support. You'll provide essential troubleshooting, diagnosis, and repair services for hardware, software, and websites. Working closely with fellow technicians and service management training coordinators, you'll learn and apply service management processes to support all customers effectively.

Key Responsibilities:

• Be the initial point of contact for CTS hardware and software assistance.
• Offer basic troubleshooting, education, and support for CTS-supported hardware, software, applications, and infrastructure.
• Triages, diagnoses, and resolves customer issues within the defined SLA.
• Document all interactions and resolutions accurately in the service management system.

What We're Looking For:

• Associate degree in an IT-related program or one to two years of comparable work experience.
• At least one year of experience in customer service and support.
• Basic knowledge of Windows and Mac computers and related peripherals.
• Strong written and verbal communication skills.
• Team-oriented and customer-focused with excellent collaboration skills.
• Effective time management and multitasking abilities.
• Ability to plan and organize workload efficiently.

Why Join Us?

At American National, we value our employees and provide a supportive environment where you can grow and succeed. You'll have the opportunity to work with a dynamic team, receive constructive feedback, and make a real impact. If you're ready to take the next step in your career and help us deliver exceptional service, we want to hear from you!

Apply Now!